Japanese Speaking Quality Evaluation Analyst

Role Information

  • Location: Exeter, Devon, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
  • Start date:
  • Salary: Up to £18122.2900 per annum + benefits
  • Languages: Japanese

Job Description

Japanese Speaking Quality Evaluation Analyst

Basic Salary £18,122.29

Exeter

Full-Time Permanent

Our client, an international quality call analyst’s organization, is looking for a Japanese speaking Quality Evaluation Analyst to join their team in Exeter.

What you’ll do:

  • Analyse customer to client telephone calls and written communication
  • Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
  • Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
  • Ensure the evaluations are completed in a timely manner
  • Attend training to support your role and achieve required standards of competence
  • Comply with all policies and procedures

What you’ll need:

  • Fluent in Japanese and English
  • Be able to work within a high-pressure environment
  • Be able to multi task
  • Highly effective communication skills
  • Interest in technology would be a plus

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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