German speaking Customer Support Agent

Role Information

  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
  • Start date:
  • Salary: Up to £23000.00 per annum + monthly bonus + benefits
  • Languages: German

Job Description

German speaking Customer Support Agent

Starting Basic £23K per annum + Monthly Bonus (up to £133) + Benefits

Permanent Full-time

Central London

Kerr operating as an employment business working on behalf of our client.

Are you friendly and ready to start your career with one of the trendiest e-commerce and retail company? We have an exciting opportunity available now!

Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German working Monday to Friday 8-5 or 9-6.

Main responsibilities:

  • Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • Assist in providing initial training to new customer support agents as and when required
  • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Ideal candidate would have:

  • English fluent
  • Fluent German is a must
  • Ready to learn and be train
  • Great attitude

Closing Date: 30th April 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to
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