Customer Support Agent

Information
  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

Customer Support Agent

£21K per annum + Bonus + Benefits

Permanent Full-time

Central London

We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent. The ideal candidate will be able to provide high quality customer service to clients and support to the customer service team.

Main responsibilities

  • Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • Achieve daily targets.
  • Assist in providing initial training to new customer support agents as and when required
  • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience

  • English fully fluent is a MUST
  • Flexible to the changing demands of an ecommerce environment
  • Fast learner, with the ability to get up to speed with product & systems processes quickly.
  • Experience of working in a customer service environment
  • Passionate about customer service.
  • Work well within a fast-paced team environment
  • Good computer literacy and keyboard skills

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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Internship Recruitment & Admin

Information
  • Location: West London, London, England
  • Sector: Recruitment Consultancy
  • Contract: Full Time
Job Description

Recruitment Internship

4 - 6 weeks

Full - Time

West London

Our Kerr Intern Programme is a fantastic learning opportunity for students to gain an insight and valuable experience within the recruitment industry. This internship will allow you to gain knowledge and experience to utilise and develop specific skills set for the future.

We are looking for someone to join our team based in Ealing for a 4 - 6 weeks internship. We’ll work with you to build your skills through hands on training, work shadowing, project management and much more.

You will have the opportunity to work with experienced and qualified consultants on a daily basis, learn how recruitment works and add value to the team by reaching your potential.

Duties will include:

  • Candidate sourcing and selection.
  • Lead Generation and market research
  • General Administration and adhoc Office Duties

Skills

  • Full business fluency in English - Essential
  • Another European language would be a plus
  • Good communication skills.
  • Ability to prioritise and work under pressure to tight deadlines
  • Flexible approach
  • Optimism and good humour under pressure!

Rewards

  • Daily expenses will be paid (lunch & travel)
  • Opportunity to extend the contract depending on performance and availability.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk

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German speaking Customer Support Agent

Information
  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

German speaking Customer Support Agent

£23K per annum + Monthly Bonus + Benefits

Permanent Full-time

Central London

We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team. No sales involved.

No sales involved.

Main responsibilities:

  • Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels.
  • Identify and assist to resolve issues arising from customer contact.
  • Achieve daily performance targets.
  • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience:

  • English fluent
  • Fluent German is a must
  • Flexible to the changing demands of an eCommerce environment
  • Fast learner, with the ability to get up to speed with product & systems processes quickly.
  • Experience of working in a customer service environment woud be ideal
  • Passionate about customer service.
  • Work well within a fast paced team environment
  • Good computer literacy and keyboard skills

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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French Speaking 2nd line Technical Support

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: Full Time
Job Description

French Speaking 2nd line Technical Support

Permanent/ Full-time

Sunbury-on-Thames

Up to £26K + Bonus + Benefits + Travel Allowance

The company:

Our client, an internationally leading IT hardware company, is seeking to appoint a Bilingual French and English Technical Support Specialist to join the team. The successful candidate will be assisting customers with technical issues and product questions.

What you’ll do:

  • Receiving customer calls from B2B and B2C users in English and French regarding technical issues and product questions.
  • Working within the team to recreate and perform tests to find solutions to customer’s problems.
  • Maintaining knowledge and updating on all company’s products and competitor’s hardware/software products.
  • Developing and maintaining files of correspondence and other technical support records.
  • Reporting to Technical Support Manager

What you’ll need:

  • Fluent in English AND French
  • IT hardware knowledge: Working knowledge of Computer Networks and a proficient knowledge of PC Structure
  • 2nd level technical support experience would be ideal.
  • Excellent knowledge of Microsoft operating systems
  • Strong focus on Customer Service
  • Ability to multi-task

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies
  • “By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/ ‘’
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Marketing and Events Coordinator

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Marketing
  • Contract: Full Time
Job Description

Marketing and Events Coordinator

West of London

Up to £25K + benefits + bonus + travel allowance

Our client, an internationally IT company, is seeking to appoint a Marketing and Events Coordinator to join their team based in Sunbury On Thames to be responsible for organising events and publish and maintain marketing and sales material focusing on gaming.

What you’ll do:

  • Coordination of product launches in EMEA. Working with local marketing teams to plan, execute and communicate launches.
  • Liaise with different team as necessary to ensure the suitability and readiness of launch materials.
  • Monitor, measure and maintain different assets located on external and internal websites.
  • Working alongside the marketing manager for events (international or country or local) planning, set-up and execution.
  • Be responsible for the attendance of specific company’s equipment to events and ensure the maintenance and proper utilisation.
  • Attend events to ensure correct execution and resolve any issues. This could be international or country or local.
  • Manage the products loans to partners when necessary.
  • Project management and reports
  • Provide feedback and event insights to team.

Key skills & requirements

  • Fluency in English
  • Fluent in another European language would be a plus
  • Experience organising events ideally within Europe.
  • Comfortable with using standard PC applications.
  • Experience or understanding of the gaming industry.
  • Able to communicate with different stakeholders internally and externally
  • Driven and diplomatic, structured and organized.
  • Pro-active, responsive, adaptable, and willing to take ownership with cultural sensitivity.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies
  • “By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/ ‘’
Read More

Apply Now

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