Paid Social Campaign Manager

Information
  • Location: North London, London, England
  • Sector: Marketing
  • Contract: --Select One--
Job Description

Paid Social Campaign Manager

Up to £35K + Benefits

Permanent Full-time

North London

Kerr operating as an employment business working on behalf of our client, a fast moving, award winning marketing agency. They are looking for a bright and vibrant Paid Social Campaign Manager to join their team.

Working hours: Monday to Friday; 9am to 6pm

Main Responsibilities:

  • Managing the budget, forecast, monitoring of campaigns to deliver on agreed targets.
  • Delivery campaigns across paid social media and ensuring the growth of clients’ accounts
  • Leading in-depth analysis- trend and market and accurate execution and reporting
  • Put together plans to organise mid-term campaign actions and goals
  • Being the first point of contact for your campaigns
  • Managing the relationship with external and internal stakeholders
  • Managing and nurturing the relationship with clients on a daily basis
  • Building upon expanding paid social offering and contributing to sharing knowledge across the board

Experience:

  • Minimum 1.5 - 2 years’ experience working on paid social campaigns on all platforms while utilising knowledge of biddable platforms and search
  • Experience in PPC would be a big plus
  • Internet and technology savvy, enthusiastic, driven with the ability of providing top-class customer service
  • Strong analytical skills and a natural affinity for numbers; you must be able to analyse platform data, draw conclusions and develop actionable recommendations as needed
  • Good communication and organisation skills

Closing date: 31st of July 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

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French speaking Direct Sales Manager

Information
  • Location: East London, London, England
  • Sector: Sales
  • Contract: Full Time
Job Description

French speaking Direct Sales Manager

Salary up to £60,000 (based on experience) + commission + benefits

Full-time Permanent

East London

Kerr Recruitment is operating on behalf of our client, an international leading company delivering technology and bespoken design solutions that is seeking to appoint a Sales Manager.

Monday-Friday Full Time

Responsibilities

  • Learn the product offerings to become an expert for key brand clients.
  • Develop account and territory sales plans and strategies for assigned customer base to meet assigned sales quotas and goals.
  • Responsible for the full sales cycle and maintain key relationship with current and potential clients.
  • Sales presentations and proposals to clients. These clients may include individuals of all levels of seniority within key accounts.
  • Review and negotiate complex agreements and be the primary contact for the company
  • Own and resolve general sales inquiries
  • Collaborate across the organization with marketing, support, pre sales engineering and development teams.

Requirements

  • Fluent in French is a MUST
  • Business degree would be ideal.
  • 3-5 years minimum whole sales cycle experience required.
  • Proven track record of meeting/exceeding sales targets.
  • Proven track record in closing large enterprise level accounts.
  • Previous experience within complex products or services sales within IT, SaaS, Marketing, Media, or Publishing would be ideal but not mandatory.
  • Excellent verbal and written communication as well as presentation skills.
  • Experience in planning, managing and implementing Account strategies.
  • Experience with Salesforce is a plus.
  • Strong prospecting skills.
  • Excellent contract negotiation skills.
  • Travel occasionally
  • Understanding of CRM technology.

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Closing Date: 30th July 2019

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German speaking Customer Support Agent

Information
  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

German speaking Customer Support Agent

Starting Basic £23K per annum + Monthly Bonus + Benefits

Permanent Full-time

Central London

Are you friendly and ready to start your career with one of the trendiest e-commerce and retail company? We have an exciting opportunity available now!

Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German working Monday to Friday.

Main responsibilities:

  • Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • Assist in providing initial training to new customer support agents as and when required
  • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience:

  • English fluent
  • Fluent German is a must
  • Ready to learn and be train
  • Great attitude

Closing Date: 31/07/2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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Digital Marketing Specialist

Information
  • Location: Sunbury-On-Thames, Surrey, England
  • Sector: IT
  • Contract: --Select One--
Job Description

Digital Marketing Specialist

Permanent/ Full-time

Sunbury-on-Thames

£24-£28K + Bonus + Benefits + Travel Allowance

Kerr Recruitment is operating on behalf of our client, an international leading IT hardware company. Our client is seeking to appoint a Digital Marketing Specialist who will be responsible for managing and optimising our digital advertising including Amazon Advertising and Paid Social Media.

Working hours: 8.30am - 5.30pm, Monday - Thursday/ 8.30am - 3.30pm on Friday (TBC)

Responsibilities:

  • Plan, execute & analyse activities using Amazon’s onsite and offsite platforms within a defined budget across UK, Germany, France, Italy and Spain.
  • Analyse campaign performance and optimise to achieve better results by communicating with Amazon’s advertising team regularly
  • Using our in-house system to execute paid social media campaigns. This will involve the execution, optimisation and analysis of activities
  • Support in-house social media team with the execution of social activities including like/follower ads, influencer outreach and campaigns.
  • Be responsible for the reporting/analysis of digital and social activities. This will be using a range of tools including Google Data Studio, Google Ads, Google Analytics & Sprinklr.
  • Report on campaigns to all stakeholders within the business.
  • Supporting adhoc and administration activities

The ideal candidate will:

  • Be fluent in English
  • Background in digital marketing; ideally 1+ year experience
  • Experience of using Google Analytics/Google Data Studio (or similar)
  • Experience using Amazon’s advertising platforms and Social Media advertising would be a plus
  • A second European language would be an advantage.
  • Have MS Word, Excel and PowerPoint skills
  • Have strong writing and organisations skills

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
  • The closing date for applications will be 26th of July 2019
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Credit Controller

Information
  • Location: Sunbury-On-Thames, Surrey, England
  • Sector: Accountancy
  • Contract: Permanent
Job Description

Credit Controller

Salary up to £25,000 (based on experience) + bonus + benefits + travel allowance

Full-time Permanent

Sunbury-On-Thames

Kerr Recruitment is operating on behalf of our client, an international leading IT hardware company that is seeking to appoint a Credit Controller. The ideal candidate will be able to manage all the administrative duties and coordinate key accounts while maintaining a good relationship with the customers.

Working hours: Monday-Thursday: 8.30 am-5.30 pm / Friday: 8.30 am-3.30 pm

Responsibilities:

  • Resolving payment discrepancies with different customers
  • Issuing credit when appropriate under specific policies
  • Liaising with the sales team on a daily basis regarding customer account orders
  • Responsible for all collection correspondence via telephone and email
  • Updating the internal system with the customer accounts and credit terms
  • Taking decisions regarding product shipments for customers who are on credit hold
  • Reconciling any account discrepancies
  • Plus, any other work-related duties

The ideal candidate will:

  • Be fluent in English
  • Be fluent in another European language would be a plus
  • Have strong communications skills
  • Have ideally 1-2 years’ experience in Credit Control
  • Have good working knowledge of Excel, Word and Emails
  • Have good numeracy skills.
  • Have good organizational skills

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Closing Date: 30th July 2019

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Spanish & Italian speaking Credit Controller

Information
  • Location: Watford, Hertfordshire, England
  • Sector: Accountancy
  • Contract: Contract
Job Description

Spanish & Italian speaking Credit Controller

£25K to £27K + Benefits

Watford

Full time Maternity Cover (12 to 14 months)

Kerr operating as an employment business working on behalf of our client, a market leader Company within the printing and graphic communication industry is looking for an energetic Credit Controller ensuring money is collected efficiently according to business terms, assisting the business in balancing sales versus risk, and maintaining an excellent internal control environment.

What you’ll do

  • To follow and manage the different transactions of customer accounts.
  • To negotiate and arrange refunds.
  • To manage customers queries in a professional and efficient way.
  • To provide advice and educating Business Operations to highlight the effect of issues.
  • To resolve order release issues that result in credit blocks, including stopping supplies of goods or service to late paying business customers.
  • To ensure the achievement of the required goals and targets of the department.
  • To ensure that customers’ accounts records are up to date for audit purposes.
  • To support other teams when needed.

Ideal candidate would have

  • Fluent in Spanish and Italian and English is a MUST
  • Excellent communication and negotiation skills
  • Knowledge of SAP, MS Office.
  • Good analytical skills & numeracy
  • Attention to detail
  • A pro-active and flexible attitude

Monday to Friday: 08.00 to 16.00 with 30min lunch (37.5h per week)

Closing Date: 30th July 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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PR Executive

Information
  • Location: Sunbury-On-Thames, Surrey, England
  • Sector: IT
  • Contract: --Select One--
Job Description

PR Executive

Permanent/ Full-time

Sunbury-on-Thames

£26K - £27K + Bonus + Benefits + Travel Allowance

Kerr Recruitment is operating on behalf of our client, an international leading IT hardware company. Our client is seeking to appoint a PR Executive who will be responsible for the direct day-to-day planning, execution and results of all PR activities for nominated countries.

Working hours: 8am - 5pm, Monday - Thursday/ 8am - 3pm on Friday

Responsibilities:

  • Assist the EMEA PR Manager and Marketing Director in the creation of PR strategy around product launches and both brand and product campaigns and activities
  • Liaise with Marketing team members to align content or activities to compliment and support PR activities & campaigns
  • Work with the PR Manager to create direct media lists for countries where the company does not have agency support but still need reviews
  • Establish direct relationships with top tier media across a number of countries as necessary
  • Support the set-up and execution of press events, influencer days and PR activation; attending these as necessary.
  • Create and distribute weekly updates to agencies on internal activities
  • Ensure any PR Purchase Orders and any related invoices for PR agencies and other PR related activities are created and maintained effectively
  • Working with the EMEA PR Manager track and report on local PR budget spend using in-house tracking tools
  • Handle evaluation requests for review units for assigned countries. To include; ordering, shipping, returns, resolving issues and reporting
  • Administer goodies requests. To include ordering and shipping for assigned countries

The ideal candidate will:

  • Be fluent in English
  • Be fluent in another European language would be a big plus
  • Have a Degree level education in a relevant discipline would be ideal
  • Have 1-2 years proven PR / Journalism experience gained either in an agency or in-house with experience of B2B or B2C traditional and/or digital campaigns
  • Understand technology and experience of working with B2B and/or B2C tech is highly desirable
  • Have MS Word, Excel and PowerPoint skills
  • Have strong writing and organisations skills

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
  • The closing date for applications will be 14th of July 2019
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French speaking Technical Support Engineer

Information
  • Location: Sunbury-On-Thames, Surrey, England
  • Sector: IT
  • Contract: --Select One--
Job Description

French speaking Technical Support Engineer

Permanent - Full time

Sunbury-on-Thames

Up to £26K + bonus + benefits + travel allowance

Kerr operating as an employment business is working on behalf of our client, an international IT company. Our client is seeking to appoint a French speaking Technical Support Engineer to join their team.

Working hours: Monday to Thursday 8am to 5pm/ Friday 8am to 3pm

Key Tasks:

  • Respond to technical issues and product questions in English and French via phone, email, chat or web request.
  • Identify, troubleshoot and resolve customer issues; escalate complex problems accordingly
  • Developing and maintaining files of correspondence and other technical support records using CRM system.
  • Be proactive and manage logistical issues such as RMA for focus products.

Ideal Candidate Would Have:

  • Fluency in English and French to business standards (verbal and written).
  • In-depth knowledge of Microsoft operating systems & Hardware experience
  • Working knowledge of Computer Networks and a proficient knowledge of PC Architecture
  • A minimum of 1 year’s previous experience in providing second level technical support by phone
  • A keen interest in computer gaming and gaming peripherals

Closing date: 14th of July 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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Clients Support / Implementation Specialist

Information
  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Clients Support / Implementation Specialist

East London

Up to £27K + bonus + benefits

Permanent

Full-time

Kerr operating as an employment business working on behalf of our client, an internationally leading IT software company that provides support within HR area, is looking for a proactive and confident candidate to join their team to liaise with corporate clients.

What you’ll do:

  • Set up the clients’ best-spoken accounts ensuring everything is functioning properly.
  • Supporting clients and providing training
  • Resolving technical problems and answering customers’ enquiries
  • Managing database and ensuring clients are kept up to date with the progress
  • Escalating issues when necessary

Ideal candidate would have:

  • Fluent in English, spoken and written is a MUST
  • Customer service experience in an office based environment is a must
  • Strong communication skills
  • Being able to work as individual and as a part of a team
  • Knowledge of recruitment, HR would be a plus
  • Experience working with a CRM or ATS system would be ideal
  • Salesforce or Jira would be a big plus
  • Good computer literacy including Word, Excel and Outlook.
  • Good problem-solving skill and an eye for detail

Monday to Friday from 9am to 6pm

Closing Date: 30th June 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

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Research Analyst 

Information
  • Location: Twickenham, London, England
  • Sector: Consultancy
  • Contract: --Select One--
Job Description

Research Analyst

£26,000-£34,000 (based on experience) + benefits

Full-time Permanent

Twickenham area

Kerr Recruitment is operating on behalf of our client, an international research and consulting company. Our client is looking for a Research Analyst fluent in English and preferably in another language to join their team.

Working hours: Monday to Friday from 8/9 am to 5/6 pm.

Main Responsibilities:

  • Conducting research
  • Writing reports
  • Executing interviews
  • Contacting existing and potential customers
  • Analysing data and statistics
  • Getting involved in projects
  • Taking part in training
  • Communicating with different and several clients from all over the world
  • Attending events and conferences

The ideal candidate will:

  • Be fluent in English
  • Be fluent in another language (Spanish, Italian, French, German, Portuguese, Russian as well as non-European Languages such as Arabic, Farsi, Japanese, Korean, Thai)
  • Have good numerical skills
  • Have strong communication skills
  • Have attention to detail
  • Be able to work both as a part of a team and as an individual
  • Have previous experience in a research analyst role

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgement solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
  • The closing date for applications will be 31st of May 2019

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French Speaking Customer Care Administrator

Information
  • Location: Warrington, Cheshire, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

French Speaking Customer Care Administrator

Warrington

6 months contract (with the possibility to become permanent)

£20,000 per annum + Benefits

Kerr operating as an employment business working on behalf of our client, a global electronic manufacturer, is seeking to appoint a French speaking Customer Care Administrator. The successful candidate will be joining a friendly and passionate team.

Working hours: 8:00 am to 5:00 pm

Responsibilities

  • Ensure all calls are answered and complete all outbound activities
  • Manage any queries relating to the products warranties or billable repairs and ensure they are processed timely
  • Ensure the communications with customer and call- centres is updated on the systems
  • Be sure all collections and the delivery of products are in line with customer requested dates within the normal time frame
  • Liaise with different departments on an appropriate way to proactively communicate with customer and ensure they are updated regularly
  • Ensure any claims from missing deliveries/damaged deliveries are escalated as required
  • Assist Account Manager and support Team Leader when required

Experiences required

  • Full fluency in both English and French
  • Experience with Customer Care or Sales
  • Intermediate level Excel Skills
  • Excellent communication skills
  • Personable and team player attitude

Closing date: 12/07/2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
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Order and Customs Administrator

Information
  • Location: Sunbury-On-Thames, Surrey, England
  • Sector: Admin and Secretarial
  • Contract: Full Time
Job Description

Order and Customs Administrator

Sunbury-On-Thames

Up to £20K + bonus + benefits + travel allowance

Permanent Full Time

Our client, an internationally leading IT hardware company, is seeking to appoint an Order Processing Administrator. The successful candidate will be able to coordinate customers’ orders processes to minimize delays and to keep information updated for the good cohesion of all different departments. Also he/she will be responsible for creating import clearance instruction for all shipments and liaising with courier agencies for the information regarding these shipments.

Key Tasks


  • Monitoring systems to ensure e-orders from customers are treated properly and on time.
  • Follow the whole order process and identify and solve any problem in order to minimise delays.
  • Check the customer’s orders details are correct and send them to Warehouse for picking.
  • Co-ordinate with Sales, Warehouse, Accounts and Planning departments and occasionally with customer directly to deal with any problem or orders modification.
  • Create new customers account and keep them updated.
  • Edit and keep up to date the internal database to avoid any future problem as much as possible.
  • Run reports including daily orders performances’ analysis for management review.
  • Using internal database to create import clearance instruction and send to 3rd parties.
  • Plus any other work related duties.

  • Ideal candidate would have:


  • Experience within a similar sales administration, exports, imports, processing orders role.
  • Fluency in English (business level).
  • Previous experience using CRM systems is highly recommended.
  • Working knowledge of Excel (using formulas and similar advanced Excel functions)
  • Very strong computing and numeracy skills.
  • Excellent organisational skills.
  • Strong attention to details.
  • Knowledge of VBA is a plus.

  • Monday to Friday 38.5 hours

    Closing date: 30 of June 2019

    Please note:

    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
    • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
    • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

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    Dutch speaking Customer Support Agent

    Information
    • Location: East London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Permanent
    Job Description

    Dutch speaking Customer Support Agent

    £23K per annum + Bonus + Benefits

    Permanent Full-time

    Central London

    Kerr operating as an employment business working on behalf of our client, a successful and international e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with fluent Dutch. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

    Working hours: Monday to Friday 8am to 5pm or 9am to 6pm

    Main responsibilities:

    • Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
    • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
    • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
    • Identify and assist to resolve issues arising from customer contact.
    • Achieve daily targets.
    • Assist in providing initial training to new customer support agents as and when required
    • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

    Experience:

    • English fluent
    • Fluent Dutch/Flemish is a must
    • Flexible to the changing demands of an eCommerce environment
    • Fast learner, with the ability to get up to speed with product & systems processes quickly.
    • Experience of working in a customer service environment
    • Passionate about customer service.
    • Work well within a fast paced team environment
    • Good computer literacy and keyboard skills

    Closing Date: 31st of May 2019

    Please note:

    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
    • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
    • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

    Read More

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    Bilingual Customer Support Executive

    Information
    • Location: Greenford, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Permanent
    Job Description

    Bilingual Customer Support Executive

    Greenford

    £23K Basic+ Benefits

    Full-Time Permanent

    Kerr operating as an employment business is seeking to appoint an enthusiastic English speaking Customer Service Executive to join our client’s office based in Greenford. Our client is an international environmental services company.

    Working hours: Monday to Friday 9am to 5.30pm

    Key Tasks

    • Handle Customer Service via telephone and email
    • Be the brand advocate
    • Manage and resolve customer complaints promptly
    • Provide feedback on the efficiency of the customer service process.
    • Supporting the development of standard responses and procedures.
    • Work closely with the marketing team and other departments to develop marketing materials (may include, letters, guides, posters, videos etc)

    Ideal candidates would have

    • Fluent English
    • Fluent in another European language would be ideal (Danish, Swedish, Norwegian, Icelandic)
    • Excellent communication skills
    • Previous customer service experience via phone and email
    • Good knowledge in Microsoft Office applications
    • Multitasking and strong attention to details

    Closing Date: 05/07/2019

    Please note:

    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
    • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
    • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/
    Read More

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    Area Manager (Bristol)

    Information
    • Location: Bristol, England
    • Sector: Education and Training
    • Contract: --Select One--
    Job Description

    Area Manager (Bristol)

    £27k basic salary (£29k after probation) + Benefits

    Permanent Full-time

    Bristol

    Kerr operating as an employment business working on behalf of our client, a successful and international company within educational sector. Join a friendly and passionate team as the Area Manager. The ideal candidate will be working in a pre-determined geographical area; supporting the business to fully succeed in line with the company’s instructional and operational qualities and objectives.

    Working hours: Monday to Friday; 9am to 5pm (may work outside the hours occasionally)

    Main responsibilities

    • Working closely with the franchisee, proactively and effectively develop the centres, ensuring all centres in your geographical area reach and maintain the expected instructional and operational quality standards
    • Maintaining an effective, regular, study centre visit schedule with all franchisees in your assigned geographical area and to provide timely and detailed centre information to franchisees and line manager
    • Developing, present and implement a full area annual strategy and action plan and ensure objectives are fully met within the agreed timescales.
    • Providing exceptional support and guidance to franchisees. Including, but not limited to, offering them strategies and advice on achieving targets, local advertising options, centre promotion, improving student retention and growing their study centre, etc.
    • Liaising with different departments/teams across the business
    • Attending supervision, training and meetings as and when required.

    Experience

    • At least a B grade in GCSE Maths and English or equivalent
    • Bachelor’s degree or equivalent would be ideal
    • Experience working within a franchising and/or educational environment
    • A strong passion for education and training
    • Computer literate in different packages including Word, PowerPoint and Excel
    • Excellent communication skills
    • A professional, positive and enthusiastic manner
    • A full clean drivers’ licence and ability to drive

    Closing Date: 17th of May 2019

    Please note:

    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
    • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
    • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

    Read More

    Apply Now

    Upload CV

    Upload Cover Letter (Optional)

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