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| Swedish spkg Customer Service Representative Job Type: Temporary Language: swedish Location: Sunbury Pay: £9 to £9 per 9 per hour Swedish spkg Customer Service Representative based in Sunbury near Sunbury on Thames rail station, west (30mn from hours: 8am - 4 pm Temporary - Ongoing £9 per hour Start ASAP Front line communicator processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication. Ensure adequate preparation to effectively manage of the customer relationship and carry out specific responsibilities for internal and external added value programmes. Contribute to the achievement of the departmental promises. MAIN RESPONSIBILITY: - Process customer contacts - inbound/outbound calls/fax/electronic - to include sales order processing, enquiries, complaints and information management. - Maintain personal targets as agreed with Team Leader to include call volume, availability, timekeeping, attendance and call quality. - Support internal customers i.e. Business Consultants and local management - effective processing of information and requirements. - Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns and diagnostic policies. - Maintain comprehensive product, system, commercial knowledge and soft skills to effectively manage the customer relationship. - Undertake internal and added value initiatives as required. - Contribute to the achievement of the departmental promises. - The Customer Service Department is responsible for the effective management of inbound and outbound customer communication and the subsequent effective processing of orders and enquiries. - A key success factor is to create and maintain a Can Do Culture within the team and a high degree of customer focus. - The local market is an integral part of the European Customer Service and Supply Chain team where interdependent partnering is identified as another key success factor. THE CANDIDATE: 1. Must be fluent in Swedish AND English (any other language is an advantage) 2. Customer Service/Call Centre experience 3. High degree of customer focus 4. Team Player 5. Proactive approach to problem solving 6. Administrative communication skills
We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit our website to review many new job opportunities in which you may be interested, or alternatively, follow us on Twitter to keep up to speed with all the latest jobs as they are posted at twitter.com/kerrrecruitment For further information on this vacancy, please contact Christina Ferraiuolo on 020 8998 4086 or email cf@kerr-recruitment.co.uk. 
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