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| Swedish or Norwegian speaking Customer Services Representati Job Type: Permanent Language: Swedish OR Danish Location: West London Pay: £22000 to £25000 per Swedish or Norwegian speaking Customer Services Representative £22 - 25K depending on experience Company Overview Our client is a leading brand in the clothing industry. They are seeking to appoint a Swedish or Norwegian speaking Customer Services Representative. Major Responsibilities: Ensure timely and accurate processing of sales orders in accordance with policies and procedures Review orders received for price, shipping date, cancel date, terms and discounts and any other information needed to process the order. Ensure all customer specific requirements are carried out as per customer agreements, e.g. rework, Communicate anticipated product delays to customers and sales reps as needed. Resolve all order issues and respond to all order inquiries in a timely manner. Proactively review the customer order pool, ensuring it is kept as clean as possible at all times. Develop relationships to provide excellent customer service to retail customers & buyers, sales managers, sales reps, field service reps and consumers. Gain knowledge of products and continue to evolve expertise as product lines evolve. Enhance customer knowledge of products by answering customers technical and product questions. Understand and implement business processes for projections, returns, pricing, terms and discounts, warehouse communications, and allocation. Drive incremental business through add on sales and promotions Facilitate the opening of new accounts with the shared service centre and keep customer details up to date. Create and maintain seasonal customer order forms Attend and actively participate in key account meetings, sales meetings and trade shows as needed. Work consistently with Operations Manager to ensure execution of all sales order processes. Communicate with the Operations Manager on individual account and country issues, trends, and potential opportunities Communicate directly with accounts to provide excellent customer service. Communicate with sales agencies and distributors to ensure timely and accurate customer service and sales order fulfillment. Work directly with consumers on queries and issues Intersect with Product Development to learn the product line and unique characteristics of textile. Qualifications: English AND Swedish OR Norwegian. Business fluency is a must. Relevant experience of customer/consumer services, administrative, and data entry experience Must have strong working knowledge of Microsoft Office applications including Word, Excel and Outlook AS400 experience would be an asset Detail oriented and accurate Good verbal and written communication skills Strong time management and organizational skills with an ability to multi-task, prioritize and meet deadlines Some international travel may be required
We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit our website to review many new job opportunities in which you may be interested, or alternatively, follow us on Twitter to keep up to speed with all the latest jobs as they are posted at twitter.com/kerrrecruitment For further information on this vacancy, please contact Jasmine Enteghami-Coulon on 020 8998 4086 or email je@kerr-recruitment.co.uk. 
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