Software & Networking Specialist – with a European Language

French OR German OR Italian OR Spanish

Salary: up to 35K + excellent Benefits

Location: Crawley

Our client, a Health Care organisation, is seeking to appoint a Software & Networking Specialist to be responsible for the technical support of the product range, associated third-party products, and support of the people who benefit from their use.

RESPONSIBILITIES:

Being available as required to take calls from customers, Engineers and Distributors.

Prioritizing and managing calls in an efficient and professional manner.

Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.

Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved.

Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time.

Ensuring that all interested parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place.

Performing installation work, upgrades and training activities at customers sites and remotely as arranged by the Regional Installation Manager.

Ensuring that the customer is fully aware of the implications of any work being undertaken before that work commences

Documenting and having that work accepted by the customer before leaving site or closing the call

Being available to travel at short notice to resolve technical and political issues at customers' sites.

Record all support activities in an appropriate call logging system

Escalate to management any technical issues that are likely to become significant

Escalate issues and concerns over the technical competence of the organisation and distributor engineers that may have come to light through site visits or support calls

Ensure that at all times, Business units and distributors are kept informed of progress of any issues being dealt with.

Actively seeking and maintaining the necessary technical competence to be able to effectively diagnose and resolve problems on all of the product range.

Identifying any necessary training requirements and escalating these to management as needed.

Communicate availability to triage, willingly take assigned calls, and pro-actively review call queues and take open calls to ensure that all customers inquiries and being addressed in a timely manner.

CANDIDATE:

Technical skills in the area of PC/Network Computing.

Fluent in English any of the following languages is a must: French, German, Italian, Spanish.

Excellent verbal and written communication skills

Ability to Travel 20-50%

Ability to work in a team environment

Flexible and accommodating approach

Educated to Degree or diploma In Computer Sciences

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Recruitment website to review many new job opportunities in which you may be interested.