Spanish and German Speaking Technical Support Engineer

Salary: up to £30,000 + bonus

West London

Our Client, an International Business Intelligence company is seeking to appoint a Spanish and German Technical Support Engineer to be responsible for the first line contact with customers

Major responsibilities:

Provide front-line technical support for business Intelligence product suite to customers and partners in EMEA, in a team-driven, case management environment.

Work in a team-oriented environment to provide unparalleled support to our Customer 

Communicate product defects and enhancements to product contact points within Technical Support.

Contribute to research and growth of the Knowledge Base by providing written documentation of all technical solutions given to our customers and partners.

Enhance your personal and professional growth, as well as technical knowledge, by participating in an Internal Training Program, which offers a four-week technical orientation program as well as twice weekly training seminars for all team members.

Job Requirements:

Must speak Spanish and German to business fluency

Bachelor’s degree or equivalent, preferably in a technical field would be beneficial (Engineering, Physics, Mathematics, Computer Science)

Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus

Customer service experience is a plus

Strong technical and analytical skills

Passion for both technology and customer service

Ability to work both independently and as part of a team

Strong written and verbal communication skills

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website to review many new job opportunities in which you may be interested.

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