Spanish and French Speaking Customer Service Representative
Sunbury on Thames
£18000

Our Client an International IT company is looking to appoint a Trilingual customer services representative.

Job Description

1. Record calls in Siebel or on the phone system as required supporting company strategy.

2. Provide first level technical support.  Calls that exceed first level technical support need to be logged as a Service Request in Siebel and passed to the Technical Support department. Translation help may be required on some calls.

3. Receive incoming calls from all European customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.

4. Identify opportunities from inbound calls by questioning the customer. Log all leads in Siebel as an activity and assign to the appropriate sales representative – Inside or Field. A lead is classified as a call from a strategic account or a business opportunity.

5. Manage the EU-Infoservice Email database ensuring that a 24-hour response is achieved.

6. Work with the Account Manager to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.

7. In accordance with company procedures manage logistical issues such as RMA.

8. Share responsibility with Account Manager for disseminating backorder information.

9. To perform other work related duties as assigned.

Requirements

• Must Speak Spanish, French and ENGLISH to a business level
• The candidate should be customer focused
• Excellent communication and organisational skills
• Administrative experience or customer facing duties
• Computer literate
• Co-ordinate and resolve a variety of customer concerns/queries
• Ability to prioritise their own workload, be able to co-operate with others In a close team environment
• Numerate and be able to use independent judgment

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website to review many new job opportunities in which you may be interested.