Korean Customer Service Representative
£18.5K + Bonus + Benefits
Our Client is an internationally recognised company in the e-commerce business who is looking for an ambitious and motivated bilingual person to join their team!
What you’ll do:
- Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
- Handling overflow contacts from the UK team
- Responding to queries received via Social Media
- Assisting with quality scoring
- Occasional translations may be required
- Ensuring emails are responded within 24 hours
- Striving for first time resolution
What you’ll need:
- Fluency in Korean both written and spoken is essential
- Candidate must also be fluent in English
- Excellent telephone manner
- Attention to detail
- Excellent listening skills
- Flexible, reliable and trustworthy
- Able to work under pressure
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.