German Wholesale Customer Service 

Role Information

  • Location: City of London, London, England
  • Sector: Retail
  • Contract: Full Time
  • Start date:
  • Salary: Benefits
  • Languages: German

Job Description

German Wholesale Customer Service

Central London

Competitive + Benefits
Permanent Full time

The company:

Our client is an international luxury retail Company who provides employee with a fun and exciting environment to work in.

The Candidate Experience

  • A first class degree would be ideal and a passion for retail and fashion
  • Circa 3 years of Order Management experience, including detailed understanding of the order, fulfillment, and invoice process.
  • Proficient in Microsoft Suite (Excel, Word) and email applications
  • Excellent verbal and written communication skills required.
  • Ability to work on an individual level as well as a team environment.
  • Strong analytical and problem solving skills
  • Ability to make timely and effective decisions
  • Ability to adjust to competing and shifting priorities
  • Knowledge of SAP a plus
  • Understanding of logistics a plus
  • Fluent English AND (French or Italian or German or Spanish) is a MUST


  • Provide best in class service to all customer contacts - internal and external - through ownership of assigned accounts and demonstrated proficiency of the business.
  • Proactively communicate issues or customer’s queries pertaining to his/her account.
  • Responsible for order upload, order confirmations, exchanges and resolution of any discrepancies.
  • Follow up orders through the order management system from the time of receipt to the time of shipment.
  • Manage invoices and track payments for cash in advance accounts
  • Communicate order status to Sales team and/or Account.
  • Monitor order to shipment flow to ensure timely shipping
  • Liaison between different internal teams to solve any issues
  • Provide support as it relates to returns, generating return authorization, schedule pick up in partnership with 3rd party and providing instructions to account.
  • Develop weekly reports for assigned accounts and ensure sales are reported accurately
  • Provide analysis as needed to support other department’s requests and resolve related issues.
  • Provide shipping documents to account on specific time frame
  • Provide daily activity report(s) as needed by the business, leadership and/or account
  • Perform other duties as needed

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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