French & other European language Customer Service Specialist

Role Information

  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: Full Time
  • Start date: ASAP
  • Salary: £20000 - £22000 per annum + Bonus + Benefits +Travel Allowance
  • Languages: French

Job Description

French & other European language Customer Service Specialist

Sunbury-on-Thames

UP to £22K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND other European language Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • To deal with IT queries and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • Enthusiastic about the videogames or gaming industry.

Key skills


  • Must be fluent in French AND other European language as a MUST.
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  • Interest in gaming would a big plus
  • Experience within online communities would be advantageous.

  • Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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