Customer Care Agent

Role Information

  • Location: West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
  • Start date:
  • Salary: £18000.00 per annum + benefits
  • Languages: English

Job Description

Customer Care Agent

£18K per annum + Benefits

Permanent Full-time Immediate Start

West London

We have an exciting opportunity available with an e-commerce company providing one-of-a-kind weekly ingredients for you to prepare at home. Looking for someone to join their fun and outgoing customer care team asap.

This role works from Friday - Tuesday OR Saturday - Wednesday on a Full Time basis

Main responsibilities

  • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
  • Contributing to overall customer engagement by making outbound contacts to existing customers.
  • Completing admin activities during the working day.
  • Keeping an eye on customer happiness and providing feedback to managers.

Experience

  • Excellent spoken and written English
  • Excellent attention to detail and good time management
  • Ability to follow communication procedures, guidelines and policies
  • Effectively manage large amounts of incoming calls in a professional manner
  • Good working knowledge of MS Office
  • Excellent problem-solving ability
  • Ability to effectively multi-task and handle multiple channels
  • Ability to work towards team and individual KPIs and goals
  • Go the extra mile to engage and please our customers

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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