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German Speaking Customer Service RepresentativeLocation | West London German Speaking Customer Service Representative West London £22,000 + Benefits You will need to be: · Fully fluent German and English to business fluency · Experienced of business to business Customer services in a busy environment · Experience of Oracle or SAP preferred but not essential · Experience within the IT industry preferred · Excellent communication skills · Strong attention to detail · Excellent IT skills What you’ll do: · To respond to and process all Customer and Distributor requests and/or enquiries received via fax, e-mail, mail and or telephone in a timely, courteous and efficient manner. · To direct the customer to the appropriate person and/or department when the Customer Service Department is unable respond to the request and/or enquiry. · To process enquiries in relation to: Placement and expediting of purchase orders, Stock enquiries, Product information, Part number cross references, Return material, Product samples, Literature, Shipments/providing proof of delivery, Pricing, Order referrals, Setting up PDRs (Price Deviation Requests) requested by sales personnel. · To resolve queries and/or answer enquiries by communicating by telephone with the relevant parties regarding: Clarification of order information, Product availability, Quote information, Shipping department concerns, Traffic information, Processing price credits · Review and edit all incoming orders, for designated sales unit, prior to order entry, in order to eliminate potential problems, which could delay processing. · To process Return Material Authorisations determining age, calculating correct price, issuing credit statements, disposing of unacceptable material etc. · To comply with the procedures, and quality expectations, of the Customer Service Department · To perform any other duties within the scope and remit of the role · To comply with Company policies and procedures The company: Our client is an international, leading IT company. They are well-established and benefit from a very dynamic environment. Please note: · If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. · We accept spontaneous applications via email – do not hesitate to send us your CV (ar@kerr-recruitment.co.uk), stating what kind of role you would be looking for. · Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www.kerrmultilingual.com) for an overview of all our vacancies. Are you... · Fully fluent in German AND English? · Experienced in B2B Customer Service? PY-1208-30 Please note:
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