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Location | Crawley
Salary | Between £32,000 - £35,000
Job Type | Permanent
Languages | German
Job Code | PC-1287-2
You will need to have:
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Fluency in German AND English is essential
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Strong technical skills in terms of PC/Network Computing
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Educated to degree level (or equivalent) in Computer Sciences
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Knowledge of networking
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Excellent customer care skills
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Excellent communication skills, both verbally and written
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The ability to effectively interact with customers
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The ability to travel (up to 30%)
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The ability to work in a team environment
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The ability to promote the company’s brand and professional image
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Experience in a customer support environment would be beneficial
What you’ll do:
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Follow quality, regulatory and safety policies at all times
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Handle calls from customers, engineers and distributors
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Prioritize and manage all calls in an efficient and professional manner
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Effectively communicate with customers to clarify the problem and troubleshoot as necessary
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Clearly explain diagnosis steps and resolve customer problems
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Escalating and seeking advice and assistance as necessary to ensure an efficient resolution
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Perform installations, upgrades and training on site and remotely
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Travel at short notice to resolve technical issues at customers’ sites
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Record and log all support activities
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Constant liaison with customers and distributors in terms of progression
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Actively seek and maintain the required technical competence in order to effectively diagnose and resolve issues
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Identify and escalate any training requirements
The company:
Our client is a leading organisation in the medical sector offering training and development along with excellent benefits.
Please note:
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If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
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We accept spontaneous applications via email – do not hesitate to send us your CV stating what kind of role you would be looking for.
Are you...
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Are you fully fluent in English AND German?
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Do you have relevant PC/Networking experience?
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Are you able to travel up to 30%?
PC–1287-2
Please note:
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion
- We accept spontaneous applications via email – do not hesitate to send us your CV (), stating what kind of role you would be looking for
- Regularly check back on our website for an overview of all our vacancies
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| How to apply |
| You currently can't apply for this role, as we are no longer recruiting for this position. |
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