Video Operations Assistant – German speaking

Information
  • Location: London, England
  • Sector: IT
  • Contract: --Select One--
Job Description

Video Operations Assistant - German speaking

London

6 months fixed term contract

Up to £23K + Benefits + London allowance

One of the most recognised and respected brand names in the world within the entertainment industry is looking for an enthusiastic Video Operations Assistant - German speaking to join their offices.

This individual will be responsible for entry and editing of film and episodic metadata as well as storefront programming using our content management systems.

What you’ll do:

  • Create digital metadata products in the content management system using supplied metadata.
  • Correct faulty, clean-up or missing metadata.
  • Proofread and translate Movie and TV synopsis
  • Implementation of content removals/alterations
  • Assist with storefront promotions, merchandizing content and adjusting pricing based on merchandizing needs
  • Storefront product categorization using internal content management systems
  • Day-to-day storefront and platforms updates

What you’ll need:

  • Proficient at multi-tasking in a fast-paced environment
  • Be reliable, detail-oriented, independent, highly organized, and proactive.
  • Excellent verbal and written communication skills
  • Bilingual English / German
  • Success in problem-solving, generating solutions and efficiency improvements.
  • Proficient in MS Office with advanced knowledge of Excel
  • Comprehensive knowledge of UK and/or French cinema and television.
  • Familiarity with digital content processes a plus
  • Ideally candidates are passionate about UK and German film and television content.
  • Interest in digital devices, including, mobile and console a plus
  • Ideally with a degree

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Graduate Trainee Recruitment Consultant

Information
  • Location: London, England
  • Sector: Recruitment Consultancy
  • Contract: --Select One--
Job Description

Graduate Trainee Recruitment Consultant

Competitive Salary + Commission & Benefits

Location: West London

Are you looking to enter the exciting world of recruitment? Would you like to join a dynamic and multicultural company to develop your skills?

We are looking for someone who will be passionate and sales driven to join a team of energetic international professionals based in London. If you are looking for a role where 2 days are never the same then, what are you waiting for? Contact us immediately.

With the best training offered in the industry, KERR Recruitment is the team to join!

Job description:

Working as a trainee recruitment consultant, you will be sales driven, have strong negotiation and communications skills. You will also need to show a drive to achieve results. Excellent customer service skills coupled with a talent for business development will be essential part of your day.

You will have full training and coaching to become an independent successful recruitment consultant

The role:

  • Candidate sourcing, selection, interviewing, preparation.
  • Business development via new and existing leads
  • Achieving agreed sales targets
  • Account Management
  • Building successful working relationships with your clients
  • Client and Candidates meetings
  • General administration

What we are looking for?

  • Minimum 1 year office based (or internship) experience
  • Previous B2B sales experience - Would be a plus
  • Previous Customer Service experience
  • Ability to prioritise and work under pressure to tight deadlines
  • Tenacity and passion to succeed and achieve your goals
  • Confidence and a hunger to make a difference
  • Flexible approach and team player
  • Optimism and good humour under pressure!

Rewards

  • Competitive basic salary
  • Commission scheme which rewards - high and achievable OTE
  • Training and development and career opportunities
  • Employee benefits scheme and attractive incentives

Who is Kerr Multilingual:

Kerr recruitment is one of London’s leading and most established multilingual recruitment organisations. We have been awarded with the Investors in People GOLD Award and “Sunday Times Best Companies to Work For” accreditation for six consecutive years

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website to review many new job opportunities in which you may be interested.

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CUSTOMER CARE ADMINISTRATOR (FRENCH SPEAKING)

Information
  • Location: Warrington, Cheshire, England
  • Sector: Electronics
  • Contract: --Select One--
Job Description

CUSTOMER CARE ADMINISTRATOR (FRENCH SPEAKING)

Warrington

Full time Permanent

£18 - £20k + Benefits

Our client, a global company within the electronics sector, is seeking to appoint a French speaking Customer Care Administrator. The successful candidate will be joining a friendly and passionate team.

Key Tasks

  • Ensure all calls are answered and complete all outbound activities which are part of the customer care role. (customers and call-centres side)
  • Manage any queries relating to the products warranties and ensure they are processed timely
  • Ensure the communications with customer and call- centres is updated on the systems
  • Be sure all collections, delivery of products are in line with customer requested dates. within the normal time
  • Liaise with different departments on an appropriate way to proactively communicate with customer and ensure they are updated regularly.
  • Ensure any claims from missing deliveries/damaged deliveries are escalated as required.
  • Assist Account Manager and support Team Leader when required.

Key skills

  • Fluent in FRENCH is a must
  • Experience with Customer Care .
  • Experience working with Microsoft package
  • Excellent communication skills
  • Personable and team player attitude

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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CUSTOMER CARE ADMINISTRATOR (FRENCH AND GERMAN SPEAKING)

Information
  • Location: Warrington, Cheshire, England
  • Sector: Electronics
  • Contract: --Select One--
Job Description

CUSTOMER CARE ADMINISTRATOR (FRENCH AND GERMAN SPEAKING)

Warrington

Full time Permanent

£18 - £20k + Benefits

Our client, a global company within the electronics sector, is seeking to appoint a French and German speaking Customer Care Administrator. The successful candidate will be joining a friendly and passionate team.

Key Tasks

  • Ensure all calls are answered and complete all outbound activities which are part of the customer care role. (customers and call-centres side)
  • Manage any queries relating to the products warranties and ensure they are processed timely
  • Ensure the communications with customer and call- centres is updated on the systems
  • Be sure all collections, delivery of products are in line with customer requested dates. within the normal time
  • Liaise with different departments on an appropriate way to proactively communicate with customer and ensure they are updated regularly.
  • Ensure any claims from missing deliveries/damaged deliveries are escalated as required.
  • Assist Account Manager and support Team Leader when required.

Key skills

  • Fluent in FRENCH AND GERMAN is a must
  • Experience with Customer Care .
  • Experience working with Microsoft package
  • Excellent communication skills
  • Personable and team player attitude

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Italian or Spanish or French Sales Account Manager

Information
  • Location: Lancashire, England
  • Sector: Sales
  • Contract: Full Time
Job Description

Italian or Spanish or French Sales Account Manager

Full Time

Altham - Lancashire

Up to £30K + bonus + benefits

Our client is a very successful manufacturing company operating globally. They are looking for a French or Spanish or Italian speaker Sales Account Manager to joint their growing team.

What you’ll do

  • To promote sales and efficiently manage your clients.
  • Develop and nurture customer relationships
  • Report to relevant departments any customer’s feedback.
  • Plan and attend customer meetings as well as deliver sales presentations.
  • Provide quotations and make decisions relating to price and other terms and conditions as appropriate.
  • Plan the sales budget and Achieve sales targets
  • Complete administrative work as necessary
  • Ensure tasks and outputs are to acceptable standards in accordance company’s policies.
  • Undertake any training necessary for development, as agreed with Departmental Manager.
  • Undertake any other reasonable duties as directed.

Requirements

  • Proven work experience as a Sales Account Manager / Key Account Manager or relevant role.
  • Demonstrable ability to communicate with all level of an organisation.
  • Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.
  • Fluent in either French OR Italian OR Spanish is a must.
  • Computer literate with a good knowledge of MS Office (especially Excel and PowerPoint).
  • Strong verbal and written communication skills.
  • Excellent listening, negotiation and presentation abilities.
  • Flexibility to travel from time to time.
  • Driven license

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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CUSTOMER CARE ADMINISTRATOR (FRENCH AND ITALIAN SPEAKING)

Information
  • Location: Warrington, Cheshire, England
  • Sector: Electronics
  • Contract: --Select One--
Job Description

CUSTOMER CARE ADMINISTRATOR (FRENCH AND ITALIAN SPEAKING)

Warrington

Full time Permanent/ASAP

£18 - £20k + Benefits

Our client, a global company within the electronics sector, is seeking to appoint a French and Italian speaking Customer Care Administrator. The successful candidate will be joining a friendly and passionate team.

Key Tasks

  • Ensure all calls are answered and complete all outbound activities which are part of the customer care role. (customers and call-centre side)
  • Manage any queries relating to the products warranties and ensure they are processed timely
  • Ensure the communications with customer and call- centres is updated on the systems
  • Be sure all collections, delivery of products are in line with customer requested dates. within the normal time
  • Liaise with different departments on an appropriate way to proactively communicate with customer and ensure they are updated regularly.
  • Ensure any claims from missing deliveries/damaged deliveries are escalated as required.
  • Assist Account Manager and support Team Leader when required.

Key skills

  • Fluent in FRENCH AND ITALIAN is a must
  • Experience with Customer Care .
  • Experience working with Microsoft package (Excel)
  • Excellent communication skills
  • Personable and team player attitude

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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German speaking Customer Service Specialist

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

German speaking Customer Service Specialist

Sunbury-on-Thames

12 months contract with possibility to continue

£23K + benefits + travel allowance

Our client, an international company, is seeking to appoint a German speaking Customer Service Specialist. The successful candidate will be responsible for calls, faxes, and email queries that come from throughout Europe in a professional, friendly, and efficient manner.

Key Tasks

  • To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone.
  • To manage the Returns Request database ensuring that a 24 hour response is achieved.
  • To receive incoming customer service overflow and help-line calls from customers
  • To deal with requests from distributors and resellers collecting all necessary information, escalating to Technical Support when applicable
  • To deal with credit defective, stock rotation and refund requests by checking purchase histories and calculating prices.
  • To provide clear and complete monthly reports and take an active part in team meetings.
  • To attend product trainings and effectively gain strong skills on the products.

Key skills


  • A’ level or equivalent is desirable.
  • Must be fluent in German AND another European language as a MUST apart from English.
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • Ideally 1 year experience of dealing with customers on the phone and in email in an administrative/office-based role
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Material Planner

    Information
    • Location: Sunbury-On-Thames, Middlesex, England
    • Sector: Logistics Distribution and Supply Chain
    • Contract: --Select One--
    Job Description

    Material Planner

    Permanent/ Full-time

    Sunbury-on-Thames

    £22,500 + Bonus + Benefits

    The company:

    Our client, an internationally leading IT hardware company, is seeking to appoint a Material Planner who joins their team.

    What you’ll do:

    • Packaging material inventory control, procurement, delivery tracking, recycling and quality control.
    • Purchasing packaging materials to support packing demand, making sure material supply is on time and economic.
    • Managing material inventory level in line with company goals
    • Quality control on material supply, including spec approval, spot checking on delivery, exception handling and providing vendor performance reports.
    • Creating/ modifying mock-up artwork for USB co-logo projects

    What you’ll need:

    • Fluent English, spoken and written
    • Experience in graphic design is desirable
    • Experience in packing machinery trouble shooting/maintenance
    • Basic computer skill using office software and email system

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    French & Spanish Customer Service Specialist

    Information
    • Location: Sunbury-On-Thames, Middlesex, England
    • Sector: IT
    • Contract: --Select One--
    Job Description

    French & Spanish Customer Service Specialist

    Sunbury-on-Thames

    12 months contract (Maternity Cover)

    Starting from 1st Dec

    £23K + benefits + travel allowance

    Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

    Key Tasks

    • To receive incoming calls from customers; managing chats, social media comments and emails.
    • To deal with IT queries and if required escalate to Technical Support when applicable
    • Identify sales opportunities from inbound calls and pass to sales team.
    • Update and ensure the internal database is accurate.
    • Enthusiastic about the videogames or gaming industry.

    Key skills

    • Fluent in French AND Spanish is a Must
    • The candidate should be customer focused, have excellent communication and organisational skills.
    • Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
    • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
    • Interest in gaming would a big plus
    • Experience within online communities would be advantageous.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    French Speaker Technical Support Engineer

    Information
    • Location: Sunbury-On-Thames, Middlesex, England
    • Sector: IT
    • Contract: Permanent
    Job Description

    French Speaker Technical Support Engineer

    Permanent/ Full-time

    Sunbury-on-Thames

    Up to £26K + Bonus + Benefits + Travel Allowance

    The company:

    Our client, an internationally leading IT hardware company, is seeking to appoint a Bilingual French and English Technical Support Engineer who will be assisting customers with product questions and problems.

    What you’ll do:

    • Receiving customer calls from B2B and B2C users in English and French regarding technical issues and product questions.
    • Working within the team to recreate and perform tests to find solutions to customer’s problems.
    • Maintaining knowledge and updating on all company’s products and competitor’s hardware/software products.
    • Developing and maintaining files of correspondence and other technical support records.
    • Reporting to Technical Support Manager

    What you’ll need:

    • Full fluency in English AND French
    • IT hardware knowledge: Working knowledge of Computer Networks and a proficient knowledge of PC Structure
    • Excellent knowledge of Microsoft operating systems
    • Basic knowledge of Mac OS & Linux OS would be a PLUS
    • Excellent 1st or 2nd level technical support
    • Strong focus on Customer Service
    • Ability to multi-task

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    Export Customer Service Coordinator

    Information
    • Location: West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Export Customer Service Coordinator

    West London

    £22K + benefits

    The company:

    Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

    You need to have:

    • Perfect fluency in English
    • Experience within B2B clients
    • Experience within exports, logistics or shipping.
    • Another language would be a plus
    • Ideally experience within customer service and wholesale
    • Impeccable organisation skills with the ability to prioritise
    • Strong analytical skills
    • An excellent communicator and problem solving
    • Adaptability and attention to detail.
    • A team player
    • Computer literate - Microsoft Office and emails.

    What you’ll do:

    • Managing the customers either by email mainly.
    • Handle and resolve customer complaints promptly
    • Provide pricing and delivery information when required
    • Set up new customer accounts and verifications.
    • Process orders, forms, applications and requests according to timeframes.
    • Escalate and redirect unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Keep customer databases updated
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Ensure highest level of service provided.
    • Any other administrative duties

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Customer Care Agent

    Information
    • Location: West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Customer Care Agent

    £18K per annum + Benefits

    Permanent Full-time Immediate Start

    West London

    We have an exciting opportunity available with an e-commerce company providing one-of-a-kind weekly ingredients for you to prepare at home. Looking for someone to join their fun and outgoing customer care team asap.

    This role works from Friday - Tuesday OR Saturday - Wednesday on a Full Time basis

    Main responsibilities

    • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
    • Contributing to overall customer engagement by making outbound contacts to existing customers.
    • Completing admin activities during the working day.
    • Keeping an eye on customer happiness and providing feedback to managers.

    Experience

    • Excellent spoken and written English
    • Excellent attention to detail and good time management
    • Ability to follow communication procedures, guidelines and policies
    • Effectively manage large amounts of incoming calls in a professional manner
    • Good working knowledge of MS Office
    • Excellent problem-solving ability
    • Ability to effectively multi-task and handle multiple channels
    • Ability to work towards team and individual KPIs and goals
    • Go the extra mile to engage and please our customers

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Arabic Speaker Community Moderator

    Information
    • Location: West End, London, England
    • Sector: IT
    • Contract: Contract
    Job Description

    Arabic Speaker Community Moderator

    London

    6 Months Probation Period - Freelance

    Salary: £100.00 / Day - £24K / annum

    What you’ll do:

    • To moderate social media channels.
    • Ensuring campaigns and online offerings are appropriate for the cultural needs of the consumer base
    • Support and collaborate with your territory in different community sites
    • Organise online events and activities for the community with the support of a team
    • Promote and raise the awareness of the Community Team within the business and the games industry.
    • To escalate community issues into the business.
    • Provide feedback on moderation tools
    • To report consumer insight regarding products and services into your Community Team.
    • In-game moderation.
    • Monitor service community admin mailboxes
    • Availability to work a combination of day, evening and/or night shifts (including weekends), as required.

    What you’ll need:

    • Fluency in Arabic and English (spoken and written) is a must.
    • One or more of the following language to a native level: German OR French OR Portuguese OR Russian OR Spanish OR Italian OR Dutch OR Turkish OR Greek is a plus.
    • Office hours but stay flexible to work on night shifts from time to time (with bonus).
    • Previous experience of working in online community moderation. Ideally within gaming or social media.
    • Extensive experience working within new media and use of social media channels.
    • Knowledge of the gaming industry or at least interest.
    • Excellent project management, planning and communication skills (verbal and written) required
    • Excellent motivation and relationship management skills
    • Proactive attitude
    • Positive and fun personality
    • Eligibility to work in the UK

    The company:

    • A leading and extremely successful company in the entertainment industry.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    Italian Customer Service Assistant Manager

    Information
    • Location: West London, London, England
    • Sector: Design and Creative
    • Contract: --Select One--
    Job Description

    Italian Customer Service Assistant Manager

    West London

    Permanent/Full-Time

    Up to £30K + Benefits

    The company:

    Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London as a Customer Service Assistant Manager. You will be responsible for keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention to meet their expectations.

    What you’ll do:

    • Updating and reviewing daily /weekly reports and weekly meetings with managers.
    • Direct the daily operations of the customer service team, assisting the team by performing the tasks with them
    • Plan, prioritise and delegate work tasks to ensure proper functioning of the department
    • Handle complex and escalated customer service issues, review customer complaints
    • Monitor accuracy of reporting and data base information
    • Liaise with company management to support and implement growth strategies
    • Evaluate and performance manage staff
    • Assist with staff recruitment as well as training when needed
    • Develop and build trusted relationships with key accounts
    • Assist in supporting other areas of Customer Services when required

    What you’ll need:

    • Perfect fluency in English AND Italian
    • Experience within customer service. Ideally with B2B clients.
    • Experience in a leader or supervisor role.
    • In-depth knowledge of customer service principles and practices
    • Impeccable organisation skills with the ability to prioritise
    • Strong analytical skills
    • An excellent communicator and problem solving
    • Adaptability and attention to detail.
    • Computer literate

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

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    Dutch speaking BD Manager

    Information
    • Location: London, England
    • Sector: IT
    • Contract: Full Time
    Job Description

    Dutch speaking BD Manager

    £30K per annum + (Uncapped) Commission + Benefits

    Permanent Full-time

    East London

    We have an exciting opportunity available with an entrepreneurial e-commerce company providing one-of-a-kind technology for the hospitality sector to increase revenue. Looking for someone to join their BD team based in London to grow the Benelux market.

    Main responsibilities

    • Develop a pipeline of prospect clients that will enable you to reach the growth targets
    • Gather customer feedback, monitor market trends and feed these back to the rest of the team
    • Be an active person within the company and bring your ideas in order to improve products and sales material.
    • Help to expand the sales operations.

    Experience

    • Fluent Dutch is a MUST
    • Excellent spoken and written English
    • You have to have an energetic and passionate about hospitality and tech industries.
    • An entrepreneurial mind set and proactive spirit
    • Sales and goal focused
    • Experience in sales and business development would be a plus
    • Experience within the hospitality sector

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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