Swedish speaking Customer Support Agent

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Swedish speaking Customer Support Agent

£19K per annum + Bonus + Benefits

Permanent Full-time

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Swedish. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

Shift rotations: Tue - Sat, Sun - Thurs and Mon-Fri

Shifts will also rotate bi-weekly between 9 am-5 pm or 11 am-7 pm

Main responsibilities

* Efficiently and effectively handle queries from customers.

* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

* Liaise with other areas of the company as well as any relevant third parties through appropriate channels

* Identify and assist to resolve issues arising from customer contact.

* Achieve daily targets.

* If required, provide support to other teams

* Assist in providing initial training to new customer support agents as and when required

* Actively participate in weekly team meetings and business update briefs

* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience

* English fluent is a must

* Fluent Swedish is a MUST

* Shifts rotation including weekends!

* Flexible to the changing demands of an ecommerce environment

Fast learner, with the ability to get up to speed with product & systems processes quickly.

* Experience of working in a fast moving inbound customer service environment

* Experience of dealing with online queries via email, phone or live chat

* Passionate about customer service.

* Work well within a fast paced team environment

* Good computer literacy and keyboard skills

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Marketing and Events Coordinator

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Marketing
  • Contract: Full Time
Job Description

Marketing and Events Coordinator

Either Arabic or French or German

West of London

Up to £25K + benefits + bonus + travel allowance

Our client, an internationally leading IT hardware company, is seeking to appoint a Marketing and Events Coordinator to join their team based in Sunbury On Thames to be responsible for organising events and publish and maintain marketing and sales material.

What you’ll do:

  • Coordination of product launches in EMEA. Working with a number of local marketing teams to plan, execute and communicate launches.
  • Liaise with different team as necessary to ensure the suitability and readiness of launch materials and assets
  • Monitor, measure and maintain different assets located on external and internal websites.
  • Be responsible for the planning, coordination and execution of gaming events across EMEA.
  • Assist Channel Marketing team in the execution of local events to ensure all activities and branding are targeted.
  • Assist the Marketing teams to research or execute planned activities.
  • Creation of emails to stakeholders that promote or support your product lines or activities.
  • Be responsible for product customisation projects, and sales and marketing materials to support. Assist with project set-up and progression as well as problem resolution.
  • Liaison with relevant colleagues to ensure online content is relevant for EMEA and correct.
  • Project management, tracking and status reporting of assigned activities.
  • Responsible for relevant presentation design and formatting compliance, publishing and maintenance.
  • Product board maintenance.

Key skills & requirements

  • Fluency in English
  • Fluent in either Arabic or French or German
  • Experience or understanding of e-commerce or gaming sectors.
  • Ideally a good understanding of the PC.
  • Able to communicate with different stakeholders
  • Driven and diplomatic, structured and organized.
  • Pro-active, responsive, adaptable, and willing to take ownership with cultural sensitivity.
  • Ability to understand and become familiar with new technologies and concepts very quickly.
  • High degree of competence using standard PC productivity applications.

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Keywords: Marketing, gaming, hardware, software, campaigns, journalism, pr, public relations, German, Italian, Spanish.

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Danish speaking Marketing Country Manager

Information
  • Location: City of London, London, England
  • Sector: FMCG
  • Contract: --Select One--
Job Description

Danish speaking Marketing Country Manager

Central London

Permanent/Full-Time

Up to £30K + Discretionary Bonus + Benefits

The company:

Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Danish speaking Digital Marketing Country Manager to join their team!

What you’ll do:

  • Managing affiliate, PPC and social media for the Danish Market
  • Responsible of the marketing planning and strategy of the Danish Market
  • Management of the website and the marketing campaigns.
  • Using Google Analytics and other tools to analyse/report the country sales and marketing data.

What you’ll need:

  • Ideally 2 years experiences in PPC
  • Ideally 3 years experience in digital marketing, ideally within Danish market
  • Good knowledge of Google Analytics
  • Strong interest in all aspects of online marketing, SEO and social media
  • A degree within marketing related subject is preferred
  • Experience within affiliate marketing would be a plus
  • Excellent spoken and communication skills with proven experience in copywriting using Danish and English
  • Energetic, good humour and ambition

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Trainee Sales Recruitment Consultant - German speaker

Information
  • Location: London, England
  • Sector: Recruitment Consultancy
  • Contract: Full Time
Job Description

Trainee Sales Recruitment Consultant - German speaker

Permanent

Central London

Competitive Salary + commissions

Our client is an international recruitment agency focusing on the IT sector looking for a sales-driven and motivated individual to join their growing team in London. This will be a 360 role and you should be looking to make a difference to your career.

What you will do:

  • Open and develop the DACH market. Lead generation, cold calling, new business development
  • Candidate sourcing, selection, interviewing, preparation.
  • Achieving agreed sales targets
  • Account Management
  • Building successful working relationships with your clients
  • Client and Candidates meetings
  • General administration

What you will need:

  • Fluent German is a MUST
  • Fluent English is a MUST
  • Results & money driven
  • Resilient
  • Sales mentality
  • You should love the phone
  • Entrepreneurial and fearless

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Recruitment website to review many new job opportunities in which you may be interested.

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Trainee Sales Recruitment Consultant - French speaker

Information
  • Location: London, England
  • Sector: Recruitment Consultancy
  • Contract: Full Time
Job Description

Trainee Sales Recruitment Consultant - French speaker

Permanent

Central London

Competitive Salary + commissions

Our client is an international recruitment agency focusing on the IT sector looking for a sales-driven and motivated individual to join their growing team in London. This will be a 360 role and you should be looking to make a difference to your career.

What you will do:

  • Open and develop the Belgium market. Lead generation, cold calling, new business development
  • Candidate sourcing, selection, interviewing, preparation.
  • Achieving agreed sales targets
  • Account Management
  • Building successful working relationships with your clients
  • Client and Candidates meetings
  • General administration

What you will need:

  • Fluent French is a MUST
  • Fluent English is a MUST
  • Results & money driven
  • Resilient
  • Sales mentality
  • You should love the phone
  • Entrepreneurial and fearless

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Recruitment website to review many new job opportunities in which you may be interested.

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Dutch & German (Ideally) Operations Account Coordinator

Information
  • Location: Watford, Hertfordshire, England
  • Sector: Manufacturing and Production
  • Contract: --Select One--
Job Description

Dutch & German (Ideally) Operations Account Coordinator

up to £24K+Benefits

Watford- Full time

Our client, a market leader Company within the printing and graphic communication industry is looking for an energetic Dutch and IDEALLY German speaker Accounts Coordinator for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial Imaging key accounts.

What you’ll do

  • To manage customer orders from order entry to billing
  • To respond effectively to queries relating to customer orders, deliveries, complaints, invoices
  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • To liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers and to understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes

Requirements

  • Proven customer service or logistics experience
  • Excellent communication skills in English and Dutch IS A MUST
  • German would be a very good advantage
  • An ability to work on own initiative and as part of a team (team spirit)
  • Forward thinking and open to new processes/process improvements
  • PC skills - competent on Microsoft Office
  • SAP experience would be an advantage
  • A pro-active and flexible attitude
  • An ability to work under pressure and to tight deadlines when required

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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German or French Sales Executive

Information
  • Location: West London, London, England
  • Sector: Sales
  • Contract: Full Time
Job Description

German or French Sales Executive

£25 - £27K + Bonus ( circa £10K)

London West

This is a fantastic opportunity for a Sales Executive or Business Developer.

Our client is large multinational financial services company which provides a range of international VAT and Travel and Expense compliance and consulting services to clients worldwide.

This position provides an excellent opportunity for candidates who wish to pursue a career in Sales. In addition you will have an opportunity to further enhance your existing interpersonal and business skills by working in a fast moving and dynamic environment, as part of a large multinational financial services company.

The role

You will be responsible for getting quality appointments/meetings with prospective new clients, for our Senior Sales Staff ie. B2B sales.

You will be targeting large Multinational Clients/Blue Chip Clients

Main Duties and Responsibilities

- Conduct company research

- Qualify Leads

- Cold call companies with a view to getting quality appointments/meetings

- Achieve Targets

Educational and Personal Requirements

- Fluent either French or German is a MUST

- Minimum of 1 year experience in B2B cold calling

- Proven Ability to meet targets and get leads

- Eager to pursue a career in Sales

- Very Driven & Highly Motivated & Ambitious

- Good influencing skills

-Experience of cold calling Decision Makers into this level within an organisation

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French & other European language Customer Service Specialist

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: Full Time
Job Description

French & other European language Customer Service Specialist

Sunbury-on-Thames

£19K - £20K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND other European language Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • To deal with IT queries and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • Enthusiastic about the videogames or gaming industry.

Key skills


  • Must be fluent in French AND other European language as a MUST.
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  • Interest in gaming would a big plus
  • Experience within online communities would be advantageous.

  • Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Cargo Agent

    Information
    • Location: Hounslow, London, England
    • Sector: Transport and Rail
    • Contract: Full Time
    Job Description

    Cargo Agent

    Salary up to £23K (depending on experience) + Benefits

    Hounslow

    1 year contract - Full time

    Our client is an extremely well known company within the travel/airline sector based in Heathrow Airport.

    What you would do:

    • Import’s & Export document handling, Cargo spot data processing. Dealing with enquiries, following processes for damaged cargo, among others.
    • Communication with customers and authorities when required.
    • Import & Export Cargo process management
    • Working to deadlines and following set procedures related to flights to enable safe operation.
    • Eventually to be trained to check acceptance of documents and freight for dangerous goods.
    • To work with other departments to ensure procedures are followed and maintain regular communication to enable all parties to follow JAL’s high level of expectation.
    • Assisting and managing the uld system including monthly stock control and rotation.
    • Accurate reporting for statistics purpose and account document’s.

    Requirements:

    • Training on an OJT basis
    • Able to understand and follow manuals when required.
    • Reasonable levels of computer skills.
    • Excellent communication skills both written and spoken
    • Able to work on shifts between 5:00 - 21:00
    • Team player
    • Excellent communication skill in all areas
    • Able to work under pressure
    • Maintain focus on all aspects of work.
    • Current full driving licence
    • Criminal Record Check. (Airside Pass)

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    MIS Support Specialist

    Information
    • Location: Sunbury-On-Thames, Middlesex, England
    • Sector: IT
    • Contract: Full Time
    Job Description

    MIS Support Specialist

    West of London

    Negotiable + benefits + bonus + travel allowance

    Our client, an internationally leading IT hardware company, is seeking to appoint a Support Specialist to join their team based in Sunbury On Thames to be responsible for the MIS (Management Information System) activities.

    What you’ll do:


  • Installs and tests computer software and hardware systems as requested.
  • Maintain hardware and software systems for all internal users.
  • Resolve all First level support requests from the IT Helpdesk system accordingly
  • Analyse and report on support calls within the helpdesk system to trend underlying problems.
  • Maintains inventory and asset records for computer and other related equipment.
  • Follows-up with users to ensure that the MIS system is meeting their needs and recommends business and systems solutions to department management.
  • Maintain the comms room

  • Key skills & requirements


  • Fluency in English
  • Strong knowledge of computer systems and encryption is required including knowledge of Windows OS & server, Windows-based applications and Software Imaging.
  • Knowledge of Microsoft Exchange and Office 365 is beneficial.
  • Working knowledge of TCP/IP networking protocol and related utilities
  • Working knowledge of common mail and web protocols such as IMAP, POP3, HTTP, SSL, and LDAP.
  • Experience in setting up PCs and laptop is required

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Keywords: Marketing, gaming, hardware, software, campaigns, journalism, pr, public relations, German, Italian, Spanish.

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    UK Social Media Community Manager

    Information
    • Location: North London, London, England
    • Sector: Marketing
    • Contract: --Select One--
    Job Description

    UK Social Media Community Manager

    £20-22K + Benefits

    Permanent Full-time

    North London

    Our Client, a successful social media agency, is looking for a bright and vibrant Social Media Community Manager to join their team.

    Responsibilities:

    • Implement all community content per strategic planned calendar
    • Content Creation and localisation
    • Managing social media channels (Facebook, Twitter, among others) including moderating.
    • Work closely with clients and account teams to develop campaigns and approaches that use social media to help clients engage their audience.
    • Load, test and proofread all community content before posting.
    • Weekly and monthly reports to clients and internal team; maintaining good relationship with clients as well as bringing new ideas and strategies.
    • Basic photo editing: Edit photos for ads, and Facebook posts.

    Experience/ Requirements

    • Fluent in English
    • A background working with previous social media communities
    • Education: 2:1 degree would be ideal.
    • Excellent writing skills, with an eye for proofreading and grammar
    • Excellent skills in Microsoft Excel and PowerPoint
    • Internet and technology savvy with an understanding of blogs, social media channels and consumer communities
    • Basic photo editing skills (Photoshop a plus)
    • Good communication and organisation skills

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    German speaking Senior Country Manager

    Information
    • Location: London, England
    • Sector: Marketing
    • Contract: Full Time
    Job Description

    German speaking Senior Country Manager

    Central London

    Permanent/Full-Time

    Negotiable + Bonus + Benefits

    The company:

    Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Digital Marketing person to join their team!

    What you’ll do:

    • Responsible for P&L / growth targets
    • Customer Acquisition and Retention for the German market
    • Brand building activity focusing on ATL and social channels
    • You will be responsible for planning and forecasting
    • Maintenance of a rolling monthly improvement plan for the German market
    • Training and managing when necessary

    What you’ll need:

    • Ideally circa 5 years broad experience of the e-commerce sector
    • Mother tongue German speaker is a MUST
    • Previous P&L experience
    • Excellent performance marketing (Adwords / Affiliates) experience
    • Ability to add value at a strategic level for your market
    • Experience in leading a team
    • Energetic, good humour and ambition
    • Ideally someone interested in sports or healthy habits

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Italian speaking Senior Country Manager

    Information
    • Location: City of London, London, England
    • Sector: FMCG
    • Contract: --Select One--
    Job Description

    Italian speaking Senior Country Manager

    Central London

    Permanent/Full-Time

    Negotiable + Bonus + Benefits

    The company:

    Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Senior Country Manager to join their team!

    What you’ll do:

    • Responsible for P&L / growth targets
    • Customer Acquisition and Retention for the Italian market
    • Brand building activity focusing on ATL and social channels
    • You will be responsible for planning and forecasting
    • Maintenance of a rolling monthly improvement plan for the Italian market
    • Training and managing when necessary

    What you’ll need:

    • Ideally circa 5 years broad experience of the e-commerce sector
    • Mother tongue Italian speaker is a MUST
    • Previous P&L experience
    • Excellent performance marketing (Adwords / Affiliates) experience
    • Ability to add value at a strategic level for your market
    • Experience in leading a team
    • Energetic, good humour and ambition
    • Ideally someone interested in sports or healthy habits

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Marketing Manager- US Market

    Information
    • Location: City of London, London, England
    • Sector: FMCG
    • Contract: Full Time
    Job Description

    Marketing Country Manager- US Market

    Central London

    Permanent/Full-Time

    Up to £30K + Discretionary Bonus + Benefits

    The company:

    Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Country Manager for the US market to join their team!

    What you’ll do:

    • Managing affiliate, PPC and social media for the US Market
    • Responsible of the marketing planning and strategy of the US Market
    • Management of the website and the marketing campaigns.
    • Using Google Analytics and other tools to analyse/report the country sales and marketing data.

    What you’ll need:

    • Ideally 2 years experiences in PPC
    • Ideally 3 years experience in digital marketing, ideally within the US market
    • Good knowledge of Google Analytics
    • Strong interest in all aspects of online marketing, SEO and social media
    • A degree within marketing area is preferred
    • Experience within affiliate marketing would be a plus
    • Excellent spoken and communication skills with proven experience in copywriting using English
    • Energetic, good humour and ambition

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    PR & Communications Specialist

    Information
    • Location: London, England
    • Sector: Advertising and PR
    • Contract: Full Time
    Job Description

    PR & Communications Specialist

    Full Time- 1 year Contract

    Maternity Cover

    London or Oxford

    £32K - £37K per year

    Our client is a very successful e-commerce company operating globally. They are looking for an experienced and enthusiastic communications candidate able to create and implement communications campaigns.

    What you’ll do

    • Generate traffic-driving media coverage for couple of brands in the UK
    • Manage the day-to-day relationship with the PR agency in the UK to ensure it delivers strong and widespread media coverage
    • Measure content and media relations performance
    • Support your director in responding to media issues
    • Contribute ideas for and create SEO and social media content

    Requirements

    • Excellent writing, proofreading and editing skills as well as working with SEO content.
    • Project management experience.
    • Media contacts would be a plus
    • 3+ years PR and/or communications experience in either an agency or in house role
    • Excellent analytical and decision making skills in a fast moving environment
    • Teamwork skills essential
    • Keen interest in travel - understanding of the travel/hospitality industry and business models would be a plus

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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