Dutch Speaking Customer Service Agent

Information
  • Location: Colchester, Essex, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

Dutch Speaking Customer Service Agent

Colchester

Permanent/Full-Time

£18.3K + Bonus + Benefits

The company:

Our Client is the market leading and well-recognised online retailer. They are looking for an ambitious and motivated Dutch speaking customer service agent to join their team!

What you’ll do:

  • Managing customer queries via telephone, email and live chat
  • Updating customer’s orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer’s deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times

What you’ll need:

  • Mother tongue level in Dutch - both spoken and written
  • Enthusiastic and bubbly personality
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Japanese Sales & Reservations

Information
  • Location: Hounslow, London, England
  • Sector: Sales
  • Contract: Permanent
Job Description

Japanese Cargo Sales and Reservation Agent

Hounslow - Middlesex

Permanent

Up to £30K + Benefits

The company:

Our client is an extremely well known company within the travel/airline sector

What you’ll do:

  • Responsible for direct and telephone sales, visiting and maintaining major customers
  • Able to negotiate at Managing Director level and empathise with ground floor staff as well.
  • Consult with clients to understand their overall business and specifically their logistics goals, and design customised shipping solutions based on those needs
  • Managing full sales cycle from developing sales leads, conducting face-to-face meetings, delivering sales presentations, and closing deals while exceeding established quotas.
  • Generating reports on a weekly/monthly basis

What you’ll need:

  • Excellent level of English
  • Fluency Japan (written and verbal) is a must
  • Sales experience in Cargo or Airline industry
  • Excellent B2B Client Services Experience
  • Enthusiastic, organised, presentable and personable
  • Able to work under pressure
  • Full driving licence is required
  • Able to provide a clear DBS (Disclose Barring Service)

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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French speaking Key Account Manager

Information
  • Location: Windsor, Berkshire, England
  • Sector: Sales
  • Contract: Full Time
Job Description

French speaking Key Account Manager

Permanent Full-time

Salary Negotiable + bonus + benefits

Windsor

We are currently recruiting for a French speaking Key Account Manager for our client, a global company within the Healthcare sector.

The successful candidates will combine elements of customer service, account management, business development. You will be individually responsible for the development of your market(s). Initially introducing the service offered, securing first sales, following through on its execution and developing long term relationships.

Responsibilities

  • Starting with an initial target database working to identify the highest potential opportunities
  • Understanding the markets requirements in terms of regulatory and product needs
  • Ability to capture market and competitor intelligence
  • Proactive outbound calling to prospective clients achieving daily activity and sales targets
  • Processing customer orders in a timely and efficient manner
  • Liaising and communicating with internal departments
  • Achieve specific revenue and target and KPIs

You need to have:

  • Fluent French and English is a MUST.
  • Minimum 1 year sales (business development/ cold calling) experience. (Telesales internationally is a distinct advantage)
  • Excellent customer service and relationship management skills.
  • Ambitious and entrepreneurial spirit to be able to identify and deliver new business opportunities.
  • Proficient in MS packages, comfortable with internal reporting systems.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Swedish Inside Sales Representative

Information
  • Location: Liverpool, Merseyside, England
  • Sector: Sales
  • Contract: Permanent
Job Description

Swedish Inside Sales Representative

Liverpool

Permanent / Full-time

£18.5K + Bonus (quarterly) + Benefits

The client:

Our client, who provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customer, is currently looking for an excellent sales representative for the Swedish market.

What you’ll do:

  • Responsible for the overall sales focusing on dormant and potential clients ensuring each opportunity is maximised.
  • Working to sales targets
  • Working individually and as part of a team.
  • Completing reports
  • Managing the entire service sales cycle from prospect to close, and following up where necessary.
  • Ensuring the integrity of client information is developed and maintained to a required standard in all databases.

What you’ll need:

  • Full fluency in Swedish
  • Experience within sales would be ideal
  • Being an excellent team player and target driven.
  • Experience building customer relationships which is telephone based
  • Being able to work under pressure
  • Excellent attention to detail
  • Superior communication skills
  • Strong Microsoft Office package

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Customer Service Team Leader (covering weekends)

Information
  • Location: West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

Customer Service Team Leader (covering weekends)

Up to £27K + benefits

Permanent Full-time

West London

Our client, a successful e-commerce company is looking for a Customer Service Team Leader to join their team. You will be managing a team of 8-15 direct reports, responsible for all agents’ well-being, conduct and performance and will report directly into the Head of Customer Care.

Main Responsibilities:

  • Organise the teams daily, weekly and monthly OKR’s (Objective & Key Results), weekly team meetings and one on one
  • Ensure the company’s policies and procedures are adhered to at all times
  • Contingency planning and the management of operational shortcomings
  • Assisting with performance reviews, hiring, absences, holiday planning
  • Responsible for budgetary reimbursements awarded by your team
  • Provide data-based reports to stakeholders
  • Provide exceptional support and hit the ground running from day one
  • Handle escalated calls professionally and in a timely manner

Requirements:

  • Minimum 3+ years experience in a customer care environment
  • At least one year experience in leading or managing a team
  • Strong interpersonal and problem-solving skills
  • Ability to adapt and lead in changing environments
  • Experience using systems such as Zendesk, Salesforce, New Voice Media or similar
  • Confident with numbers and intermediate user of excel to create spreadsheets and reports

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies

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Product Manager

Information
  • Location: Manchester, Greater Manchester, England
  • Sector: Fashion
  • Contract: Permanent
Job Description

Product Manager

Manchester

£28K - £35K + Benefits

Full-Time Monday to Friday - Permanent

Our client, a well established and successful workwear company is looking for an experienced senior product manager to join their Manchester offices.

Key Tasks

  • To research, design, create, develop and deliver products within an assigned product category to meet the company’s core value proposition and objectives.
  • Research and develop commercial product to grow sales
  • Calculate costs of new products. Be aware of target market selling prices
  • Manage the creation of proto-type samples.
  • Present ideas and products to senior management and sales representatives.
  • Make recommendations for the final selection of products for production.
  • Create detailed technical measurement and construction specifications.
  • Arrange photography sessions of chosen product.
  • Write marketing text for the sales brochure.
  • Train and supervise junior staff on a variety of duties associated with product development.
  • Partner with team members in China to create accurate samples and bulk production.
  • Inspect and fit pre-production and production samples to make sure all products are made correctly within production deadlines.
  • Communicate with overseas suppliers to identify and solve problems before they impact on production.
  • Monitor and track production until it is delivered to the warehouse.
  • Quality check random production samples at the warehouse.
  • Analyse sales data and make recommendations for future purchasing of product.
  • Communicate with sales representatives and customers on technical questions related to products.
  • Work with test-houses to ensure product is certified to relevant norms correctly.
  • Ensure all products in range are REACH compliant and arrange testing on these where necessary.
  • Be familiar with M3 stock system and use to monitor product supply.
  • Work with sales team on customer special orders and give these priority at all times.

Key skills

  • Previous experience within workwear or outdoor clothing industry.
  • 3rd level qualification in Garment Design is ESSENTIAL.
  • Good business acumen with the ability to assimilate and absorb a variety of product information.
  • Multitasking and strong attention to details.
  • Being targets and result driven.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Senior Product Manager

Information
  • Location: Manchester, Greater Manchester, England
  • Sector: Fashion
  • Contract: Permanent
Job Description

Senior Product Manager

Manchester

£35K - £45K + Benefits

Full-Time Monday to Friday - Permanent

Our client, a well established and successful workwear company is looking for an experienced senior product manager to join their Manchester offices.

Key Tasks

  • To be the CEO of a specific range(s) of products.
  • To research, design, create, develop, deliver and continue to manage products within an assigned product category to meet the company’s core value proposition and objectives.
  • To achieve range growth targets and vitality KPIs as set out by the Board of Directors
  • To train and mentor more junior staff both in their assigned category and any other categories as required.
  • To take a role in the overall design selection and direction of ranges both in their assigned category and any other categories as required.
  • Be the main point of contact for customers and sales team in regard to product presentations and visits.
  • Research and develop commercial products for specified target markets
  • Create conceptual mood boards, colour sketches and drawings of product designs.
  • Calculate costs of new products using benchmarking.
  • Be knowledgeable of target market selling prices and manage the creation of proto-type samples.
  • Present ideas and products to senior management and sales representatives and make recommendations for the final selection of new products.
  • Work with sales team on customer special orders and give these priority at all times
  • Create detailed technical measurement and construction specifications.
  • Arrange photography sessions of chosen product and write marketing text for the sales brochure.
  • Train and supervise junior staff on a variety of duties associated with product development.
  • Partner with team members at all production bases to create accurate samples and bulk production.
  • Inspect and fit pre-production and production samples to make sure all products are made correctly within production deadlines.
  • Communicate with overseas suppliers to identify and solve problems before they impact on production.
  • Monitor and track production until it is delivered to the warehouse.
  • Quality check random production samples at the warehouse.
  • Analyse sales data and make recommendations for future purchasing of product.
  • Communicate with sales representatives and customers on technical questions related to products.
  • Attend trade fairs, educational seminars and courses.
  • Visit customers and undertake sales trips as necessary.
  • Work with test houses to ensure product is certified to relevant norms correctly

Key skills

  • 4 years minimum of experience within workwear or outdoor clothing industry.
  • 3rd level qualification in Garment Design is ESSENTIAL.
  • Good business acumen with the ability to assimilate and absorb a variety of product information.
  • Multitasking and strong attention to details.
  • Being targets and result driven.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Demo Coordinator

Information
  • Location: West London, London, England
  • Sector: Logistics Distribution and Supply Chain
  • Contract: Full Time
Job Description

Demo Coordinator

Temporary

£10.90 per hour

Full-time

West London

We have an exciting opportunity available with an international electronic manufacturing company. They are looking for a candidate to join their team in West London.

Main responsibilities

  • Responsible for Loan/Demo equipment
  • Key contact for equipment ‘s demo requests
  • Track, Maintain and Control Inventory
  • Process Loans in SAP
  • Generate Reports as required
  • Communicate with Customers as required
  • Work with appropriate business leaders to determine regional needs
  • Tracks distribution of demo equipment
  • Ensures the distribution of new product to all Demo storage locations
  • Chasing outstanding / overdue loans
  • Receive and process inventory requiring repair
  • Ensuring all movements are completed correctly from UPMM book in ERP
  • Assist with all shipping and warehouse tasks such as picking and packing, arrange collections with freight agents and handle paperwork, loading and unloading trucks, among others.
  • Assist with Logging everything shipped into the system on a daily basis
  • Assist with load in and load out for trade shows

Experience

  • 3 or more years experience working in a logistics environment
  • Experience managing multiple projects simultaneously.
  • Attention to detail and accuracy
  • Customer service skills
  • Problem solving skills
  • Competent use of small
  • Diplomacy and professional manners when dealing with clients.
  • Competent use of small hand and electrical tools.

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

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Warehouse Operative

Information
  • Location: West London, London, England
  • Sector: Manufacturing and Production
  • Contract: Full Time
Job Description

Warehouse Operative

Temporary

£9.30 per hour

Full-time

West London

We have an exciting opportunity available with an international electronic manufacturing company. They are looking for a candidate to join their warehouse team in West London.

Main responsibilities

  • Responsible for all shipping and warehouse tasks including picking and packing, loading, unloading, among others.
  • Assist with inventory, especially in the absence of the Manager
  • Receiving goods, compare purchase order against goods received, receive into ERP system
  • Log everything shipped into the system on a daily basis
  • Call for couriers, handle paperwork and physically load the truck
  • May be responsible for signing off on customs shipments and ensure accuracy of shipments
  • Provide customer service via telephone and e-mail
  • Month end shipping before ERP system closes
  • Assist with load in and load out for trade shows
  • Configuration of Sensor Racks.

Experience

  • 1 or more years experience working in a warehouse environment
  • Forklift training certification (counter balance forklift)
  • Attention to detail and accuracy
  • Customer service skills
  • Problem solving skills
  • Competent use of small hand and electrical tools.

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

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Swedish Speaker Telemarketing & Research Consultant

Information
  • Location: Macclesfield, Cheshire, England
  • Sector: Sales
  • Contract: Permanent
Job Description

Swedish Speaker Telemarketing & Research Consultant

Macclesfield - Greater Manchester Area

Up to £21K + Benefits + Bonus

Full-Time Monday to Friday (Finish 1pm on Friday)

Our client, a well established and successful telemarketing company specialised in business development is looking for an enthusiastic fluent Swedish speaking consultant to join their extremely friendly team of consultants.

Key Tasks

  • Market research
  • Lead generation
  • Data validation
  • Research Interviews
  • Actively contacting clients and potential customers on a daily basis

Key skills

  • Fluent in Swedish
  • Excellent English is a MUST
  • Great phone manners and excellent communication skills
  • B2B phone role based experience required
  • Background within either sales, market research, telemarketing, telesales or a business development type role
  • A good business acumen with the ability to assimilate and absorb a variety of product information
  • Good knowledge in Microsoft Office applications
  • Multitasking and strong attention to details
  • Being targets and result driven

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Japanese Speaking Passenger Service Agent

Information
  • Location: Feltham, Middlesex, England
  • Sector: Travel and Tourism
  • Contract: Full Time
Job Description

Japanese Speaking Passenger Service Agent

Salary £22K to £27K + Benefits

Full-Time

Heathrow Airport

37.5 hours per week - 7 days shifts rota

No night shifts

Our client is an extremely well known company within the travel/airline sector based in Heathrow Airport.

What you would do:


  • Provide top quality service to VIP clients and customers of the company.
  • Arrange and attend the arrival and departures of VIP clients.
  • Answer any queries and attend VIP luggage if necessary.
  • Create, change and cancel bookings.
  • Identify sales opportunity and attending sales calls.
  • Carry out, from time to time, other duties provided.

  • Requirements


  • Fluent in English.
  • Fluent in Japanese is a MUST.
  • Able to provide a clear DBS (Disclose Barring Service).
  • Good computer literate and knowledge of MS Office.
  • Ability to be discreet and keep VIPs information confidential.
  • Customer orientated and good team player.
  • Good time management skills.
  • Ability to work under pressure.

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

    Read More

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    German Performance Marketing Executive

    Information
    • Location: City of London, London, England
    • Sector: Marketing
    • Contract: --Select One--
    Job Description

    German Performance Marketing Executive

    Central London

    Permanent/Full-Time

    Salary Negotiable + Discretionary Bonus + Benefits

    The company:

    Our Client is the market leading and well-recognised online retailer of sports nutrition supplements. They are looking for an ambitious and motivated German speaking Performance Marketing Executive to join their team!

    What you’ll do:

    • Implement, optimise and manage paid search campaigns for the German account within budget
    • Work closely with the Acquisition Team to ensure that all PPC campaigns are in line with the overall acquisition strategy
    • Work closely with the Senior Country Manager and Content Team to ensure landing pages are effectively optimised for all PPC campaigns, ensuring maximum ROI and conversion
    • Perform keyword research and manage all bid management
    • Continuously keep in touch with latest trends in sports nutrition
    • Analyse activity and performance of all paid search campaigns for German market
    • Work closely with Affiliate Manager to identify and effectively manage and optimise ROI through affiliate partners
    • Provide German translation for website and marketing campaigns where required

    What you’ll need:

    • 1-2 years of experience with PPC account management and Google Shopping for an eCommerce business (or with eCommerce clients on agency side)
    • Fluent in spoken and written German is a Must
    • Proven track record of executing and optimising successful paid search campaigns
    • Strong working knowledge of Google Adwords and Analytics
    • A passion for writing and interest in sports, nutrition and fitness
    • Excellent numerical and analytical skills
    • Google Adwords certification would be advantageous
    • Degree in marketing or analytics related discipline (2:1 or above)
    • Strong attention to detail and ability to effectively multi-task
    • Google Adwords certification would be advantageous
    • Experience within affiliate marketing would be ideal

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    Read More

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    Junior Planner

    Information
    • Location: West London, London, England
    • Sector: Logistics Distribution and Supply Chain
    • Contract: Full Time
    Job Description

    Junior Planner

    Paid Internship

    Contract (6 months)

    Job Purpose

    Our client is one of the leader’s companies within the airlines sector. They are looking for a Junior Planner Intern in order to manage the sourcing /supply, planning and distribution, in line with supply chain industry best practises, of a range of equipment / product and beverages from appointed suppliers as part of the onboard product offering.

    Key tasks

    • Management with suppliers to maintain quality of goods, delivery performance in line with plans, forecasts and orders/contracts
    • Review the daily delivery adjustments required by the UK based caterers.
    • Monitor the planning system for all stations to ensure that any system errors are negated and available stock is sent
    • Manage the non-perishable goods and beverages forecasting to maintain availability levels.
    • Provide timely and accurate supplier schedules to provide suppliers with advance forecast information to meet stock requirements.
    • Regularly review the stock levels to ensure that the financial interests are being met by maintaining stocks at the optimal level for service.
    • Monitor adherence to confirmed orders with support from the warehouse to ensure overdue deliveries are kept to a minimum.
    • Tracking inbound and outbound shipments.
    • Setting up new parts in the system.
    • Advise on, plan and closely monitor the effective change over from old to new parts or suppliers in line with brand launch /re-launch requirements.
    • Liaise with the senior planners with ad hoc requests and support them.

    Key skills

    • Practical/theoretical application of industry supply chain standards and processes.
    • Analytic skills to ensure material plans and forecasts are accurate.
    • Communication skills both with internal contacts and external
    • Team-working skills.
    • Multi-task ability
    • Management skills
    • Graduate would be ideal

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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    Dutch speaking Customer Support Agent

    Information
    • Location: London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Dutch speaking Customer Support Agent

    £21K - £23K per annum + Bonus + Benefits

    Permanent Full-time

    Central London

    We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Dutch. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

    Main responsibilities

    * Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.

    * Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

    * Liaise with other areas of the company as well as any relevant third parties through appropriate channels

    * Identify and assist to resolve issues arising from customer contact.

    * Achieve daily targets.

    * Assist in providing initial training to new customer support agents as and when required

    * Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

    Experience

    * English fluent

    * Fluent Dutch is a must

    * Experience into community management (Facebook, Twitter…) would be a big plus.

    * Flexible to the changing demands of an ecommerce environment

    * Fast learner, with the ability to get up to speed with product & systems processes quickly.

    * Experience of working in a customer service environment

    * Passionate about customer service.

    * Work well within a fast paced team environment

    * Good computer literacy and keyboard skills

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

    Read More

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    German Speaker Telemarketing & Research Consultant

    Information
    • Location: Macclesfield, Cheshire, England
    • Sector: Sales
    • Contract: Permanent
    Job Description

    German Speaker Telemarketing & Research Consultant

    Macclesfield - Greater Manchester Area

    Up to £21K + Benefits + Bonus

    Full-Time Monday to Friday (Finish 1pm on Friday)

    Our client, a well established and successful telemarketing company specialised in business development is looking for an enthusiastic fluent German speaking consultant to join their extremely friendly team of consultants.

    Key Tasks

    • Market research
    • Lead generation
    • Data validation
    • Research Interviews
    • Actively contacting clients and potential customers on a daily basis

    Key skills

    • Fluent in German
    • Excellent English is a MUST
    • Great phone manners and excellent communication skills
    • B2B phone role based experience required
    • Background within either sales, market research, telemarketing, telesales or a business development type role
    • A good business acumen with the ability to assimilate and absorb a variety of product information
    • Good knowledge in Microsoft Office applications
    • Multitasking and strong attention to details
    • Being targets and result driven

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
    Read More

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