German Speaker Sales and Customer Care

Information
  • Location: South East London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

German Speaker Sales and Customer Care

South East London

Up to £21K + Benefits + potential Bonus

Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a German language speaking Sales and Customer Care Consultant. The successful candidate will join a friendly, passionate, multi-cultural team.

Key Tasks

  • Assist customers via emails or by phone
  • Assisting customers with their orders during the whole process
  • To help customers with product enquiries
  • Deal with complaints and escalation process where necessary
  • To be able to deal with customers issues in regards to the orders
  • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
  • Maintain a high level of service awareness at all time
  • Active use of order tracker and order database

Key skills

  • Fluent in German is a MUST
  • Excellent experience with Customer Care either F2F or office environment
  • Previous contact centre experience would be beneficial
  • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
  • Good team player with a flexible attitude and able to take initiative
  • Reliable and consistent
  • Experience with Microsoft packages
  • Must be able to understand the importance of customer care as a function within the business

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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German Operations Account Coordinator

Information
  • Location: Watford, Hertfordshire, England
  • Sector: Manufacturing and Production
  • Contract: Full Time
Job Description

German Operations Account Coordinator

up to £24K+Benefits

Watford- Full time

Our client, a market leader Company within the printing and graphic communication industry is looking for an energetic German speaking Accounts Coordinator for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial Imaging key accounts.

What you’ll do

  • To manage customer orders from order entry to billing
  • To respond effectively to queries relating to customer orders, deliveries, complaints, invoices
  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • To liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers and to understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes

Requirements

  • Proven customer service or logistics experience
  • Excellent communication skills in English and German IS A MUST
  • An ability to work on own initiative and as part of a team (team spirit)
  • Forward thinking and open to new processes/process improvements
  • PC skills - competent on Microsoft Office
  • SAP experience would be an advantage
  • A pro-active and flexible attitude
  • An ability to work under pressure and to tight deadlines when required

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Customer Service Engineer

Information
  • Location: London, England
  • Sector: Engineering
  • Contract: Full Time
Job Description

Customer Service Engineer

London

£25K - £35K - Permanent / Full time

We are currently recruiting for a Customer Service Engineer for our client, an international clinical diagnostic company. The successful candidate will support the expanding operations throughout the UK.

The role will provide an excellent opportunity to pursue an exciting career as a Service Engineer.

The successful candidate will ideally be based in or around London and have the flexibility to travel in the UK.

The Role:

  • Installation, Servicing and maintenance of clinical equipment at customers’ sites
  • Providing technical and customer support
  • Testing parts/fault diagnosis, reconditioning clinical equipment
  • Completion and writing of technical documents

Requirements:

  • Fluent English (speaking & writing)
  • A valid driver’s licence.
  • Have a minimum of a HNC in Electrical/Mechanical/ Medical Engineering or related subject.
  • Highly motivated with the ability to work independently and as part of a team.
  • Flexible and able to travel at short notice. (Field role)
  • Knowledge in computer hardware and networking would be a plus
  • Experience in diagnosing electrical and electronic faults would be a plus
  • Previous experience in the medical / biomedical / clinical engineering or devices industry would be ideal.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Upload CV

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French Speaking Customer Service Coordinator

Information
  • Location: West London, London, England
  • Sector: Fashion
  • Contract: Full Time
Job Description

French Speaking B2B Customer Service Coordinator

West London

£22K + benefits

The company:

Our client, a well established organisation within the creative / interior design sector is looking for a French candidate to join their team based in West London.

You need to have:

  • Perfect fluency in English AND French
  • Experience within customer service
  • Ideally experience with B2B clients; wholesale; export sector
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • A team player
  • Computer literate

What you’ll do:

  • Managing the customers’ relationship either by telephone or email.
  • Handle and resolve customer complaints promptly
  • Provide pricing and delivery information when required
  • Set up new customer accounts and verifications.
  • Process orders, forms, applications and requests according to timeframes.
  • Escalate and redirect unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Ensure highest level of service provided.
  • Any other administrative duties

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Channel Marketing Specialist (Polish)

Information
  • Location: Sunburry-On-Thames, Middlesex, England
  • Sector: Marketing
  • Contract: Permanent
Job Description

Polish Channel Marketing Specialist

Sunbury-On-Thames

Up to £25K + benefits + bonus

Our client, an internationally leading IT hardware company, is seeking to appoint a Channel Marketing Specialist. The successful candidate will be working closely with Business Development Managers in the planning and successful implementation of Marketing Campaigns.

Key Tasks


  • Planning and execution of channel marketing activities in nominated regions.
  • Liaison with country managers and Business Development Managers (BDMs) for planning and communication of these marketing activities.
  • Management of regional channel marketing budget, administration of marketing requests and invoices.
  • Participation in the development of projects as directed, ensuring representation of local needs.
  • Deal with on-going/ad hoc enquiries from Distributors/Partners/Salespeople.
  • Communication of marketing information to channel partners to ensure the use and penetration of all appropriate marketing tools and programmes.
  • Preparation of channel events, promotions and other campaigns in the region liaising with other members of the European Marketing team where appropriate.
  • Communication with internal and external customers about activities, action, programmes and coordination of activity with these teams as appropriate.
  • Work with partners on setting up Digital Marketing campaigns with tracking codes in place.
  • To perform other work related duties as assigned by line managers.

  • Key skills & requirements


  • Degree level education or equivalent in a relevant discipline (Marketing) ideal
  • Experience in IT Marketing
  • Fluency in English (business level)
  • Fluency in Polish is a must
  • Good numeracy skills
  • Channel Marketing experience
  • Strong interpersonal and communications skills within multicultural environment.

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

    Apply Now

    Upload CV

    Upload Cover Letter (Optional)

    French Speaker Sales and Customer Care

    Information
    • Location: South East London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    French Speaker Sales and Customer Care

    South West London

    £21K + Benefits + potential Bonus

    Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a French language speaking Sales and Customer Care Consultant. The successful candidate will be joined a friendly, passionate, multi-cultural team. The ideal candidate will be responsible for calls, orders, and emails on the French market.

    This role works 1 out of 4 weekends.

    Key Tasks

    • Assist customers via emails or by phone
    • Assisting customers with their orders during the whole process
    • To help customers with product enquiries
    • Deal with complaints and escalation process where necessary
    • To be able to deal with customers issues in regards to the orders
    • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
    • Maintain a high level of service awareness at all time
    • Active use of order tracker and order database

    Key skills

    • Fluent in French is a MUST
    • Excellent experience with Customer Care either F2F or office environment
    • Previous contact centre experience would be beneficial
    • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
    • Good team player with a flexible attitude and able to take initiative
    • Reliable and consistent
    • Experience with Microsoft packages
    • Must be able to understand the importance of customer care as a function within the business

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

    Apply Now

    Upload CV

    Upload Cover Letter (Optional)

    Customer Service Supervisor

    Information
    • Location: North West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Customer Service Supervisor

    £25K per annum + Bonus + Benefits

    Permanent Full-time Immediate Start

    NW & SE London

    We have an exciting opportunity available with an international e-commerce company providing one-of-a-kind personal products to customers all over the world. Looking for a supervisor to be a brand ambassador, support the team and ensure the productivity.

    Main responsibilities

    • You will need to be balancing your time on 2 offices (NW & SE)
    • Drive a team of agents whilst monitoring staff performance ensuring best practice procedures are followed
    • Provide team leadership and ensure that KPIs are met and maintained.
    • Carry out monthly 121’s of agents and team meetings.
    • Review and provide insight regarding both company and department progress and performance.
    • Assist in the recruitment process and disciplinary actions if necessary as well as coaching.
    • Update productivity tracker and agent information daily.
    • Ensure quality monitoring for calls, emails and behaviour is consistently carried out as well as coaching and training team.
    • Provide assistance with escalated issues passed on from the team.
    • Create and maintain the rota and ensure seasonal coverage and shifts are taken into account.
    • Assist in the creation and completion of yearly, monthly and weekly reports.
    • Work in conjunction with other departments (eg: Product, IT, Accounts etc.) in minimising errors, distributing information and general communication.
    • Ensure that there are key holders to open and close the office as necessary.
    • Build and maintain relationships with Customer Services colleagues.
    • Providing support to CS Operations Management when required.

    Experience

    • Excellent English is a must.
    • Experience within customer service is a must.
    • Experience within managing a team and communicate with staff at all levels.
    • You must be able to motivate team, earn their respect and inspire the team to work to their maximum capacity.
    • You must have a great attitude, be positive and tenacious.
    • Must show a willingness to learn about new systems and procedures as well as responsibilities.
    • Commercial Awareness: Must thoroughly understand the business. Must have analytical thought process

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

    Apply Now

    Upload CV

    Upload Cover Letter (Optional)

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