German Wholesale Customer Service 

Information
  • Location: City of London, London, England
  • Sector: Retail
  • Contract: Full Time
Job Description

German Wholesale Customer Service

Central London

Competitive + Benefits
Permanent Full time

The company:

Our client is an international luxury retail Company who provides employee with a fun and exciting environment to work in.

The Candidate Experience

  • A first class degree would be ideal and a passion for retail and fashion
  • Circa 3 years of Order Management experience, including detailed understanding of the order, fulfillment, and invoice process.
  • Proficient in Microsoft Suite (Excel, Word) and email applications
  • Excellent verbal and written communication skills required.
  • Ability to work on an individual level as well as a team environment.
  • Strong analytical and problem solving skills
  • Ability to make timely and effective decisions
  • Ability to adjust to competing and shifting priorities
  • Knowledge of SAP a plus
  • Understanding of logistics a plus
  • Fluent English AND (French or Italian or German or Spanish) is a MUST

Responsibilities:

  • Provide best in class service to all customer contacts - internal and external - through ownership of assigned accounts and demonstrated proficiency of the business.
  • Proactively communicate issues or customer’s queries pertaining to his/her account.
  • Responsible for order upload, order confirmations, exchanges and resolution of any discrepancies.
  • Follow up orders through the order management system from the time of receipt to the time of shipment.
  • Manage invoices and track payments for cash in advance accounts
  • Communicate order status to Sales team and/or Account.
  • Monitor order to shipment flow to ensure timely shipping
  • Liaison between different internal teams to solve any issues
  • Provide support as it relates to returns, generating return authorization, schedule pick up in partnership with 3rd party and providing instructions to account.
  • Develop weekly reports for assigned accounts and ensure sales are reported accurately
  • Provide analysis as needed to support other department’s requests and resolve related issues.
  • Provide shipping documents to account on specific time frame
  • Provide daily activity report(s) as needed by the business, leadership and/or account
  • Perform other duties as needed

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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French speaking Training & Development Coach

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

French speaking Training & Development Coach

Between £20K - £25K per annum

Permanent Full-time

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as Training and Development Coach.

The ideal candidate will be able to motivate, training and develop the customer service team naturally. You will be focused on gaps on the performance and provide practical solutions to development needs.

Main responsibilities

  • You will work with the L&D Manager to ensure that key knowledge gaps across the customer service team are analysed and used in relevant training sessions
  • Regular travel within Europe to support and facilitate learning and development activities with the local teams.
  • Coaching advisors to develop as individuals in their strength and weakness areas, with the aim to improve their skills and improve service to customers.
  • Working with Customer Satisfaction Surveys (CSAT) which will serves as the primary indicator for agent performance
  • Ensure training material is updated; monthly/bi monthly review on all documentation and regular additions to material will be required
  • To continually review and improve CS processes in such a way that team performance and customer experience are enhanced.
  • To work closely with Development Manager to help devise training relevant to team performance and customer experience improvement
  • Will be responsible for the training of all new employees within the team and ensuring their knowledge, soft skills and confidence are of a high level.
  • Responsible for pushing Soft Skills training topics such as Good to Great within the team and ensuring that agents progress and develop their communication skills with customers
  • To work closely with the outsource advisors through monthly/bi monthly visitation and peer to peer calibration sessions headed by the development manager.

Experience

  • Experience of a fast moving multi-channel contact centre, ideally in a ‘blended’ service environment with regular communication with outsourcers
  • Fluent ‘mother tongue’ French language skills
  • Strong motivation to improve people’s personal journey through effective coaching
  • Previous experience of working in an L&D / Coaching Team and applying different coaching frameworks and delivery of high quality coaching sessions
  • An ability to deliver and monitor value added coaching initiatives, based on an understanding of business needs
  • CIPD, L&D qualification or equivalent
  • Demonstrated a strong relationship with respective team advisors and has experience in actively working with different personalities, strengths and weakness areas
  • Experience of successfully defining and tracking quality metrics, KPIs and quality process improvements.
  • Proven experience of reviewing, improving and devising team processes with a clear customer experience improvement
  • Experience in working closely with Team Managers and Team Leaders
  • Track record of compiling and presenting accurate data in an articulate and clear way

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Order and Customs Administrator

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Admin and Secretarial
  • Contract: Full Time
Job Description

Order and Customs Administrator

Sunbury-On-Thames

Up to £19K + benefits + bonus + travel allowance

Our client, an internationally leading IT hardware company, is seeking to appoint an Order and Customer Administrator. The successful candidate will be able to coordinate customers’ orders processes to minimize delays and to keep information updated for the good cohesion of all different departments.

Key Tasks


  • Monitoring systems to ensure e-orders from customers are treated properly and on time.
  • Follow the whole order process and identify and solve any problem in order to minimise delays.
  • Check the exactitude of customer’s orders details and transfer them to Warehouse for picking.
  • Co-ordinate with Sales, Warehouse, Accounts and Planning departments and occasionally with customer directly to deal with any problem or orders modification.
  • Create new customers account and keep them updated.
  • Edit and keep up to date the internal database to avoid any future problem as much as possible.
  • Run reports including daily orders performances’ analysis for management review.
  • Plus any other work related duties.

  • Key skills & requirements


  • 1-2 years of experience in office administration.
  • Fluency in English (business level).
  • Good computing and numeracy skills.
  • Previous experience using CRM systems.
  • Good knowledge of Electronic Data Interchange (EDI) method would be a plus.
  • Excellent organisational skills.
  • Strong attention to details.

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Vietnamese Customer Service Representative

    Information
    • Location: Warrington, Cheshire, England
    • Sector: Call Centre and Customer Service
    • Contract: --Select One--
    Job Description

    Vietnamese Customer Service Representative

    Warrington

    Permanent/Full-Time

    £18.5K + Bonus + Benefits

    The client:

    Our Client is an internationally recognised company in the e-commerce business who is looking for an ambitious and motivated bilingual person to join their team!

    What you’ll do:

    • Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
    • Handling overflow contacts from the UK team
    • Responding to queries received via Social Media
    • Assisting with quality scoring
    • Occasional translations may be required
    • Ensuring emails are responded within 24 hours
    • Striving for first time resolution

    What you’ll need:

    • Fluency in Korean both written and spoken is essential
    • Candidate must also be fluent in English
    • Excellent telephone manner
    • Attention to detail
    • Excellent listening skills
    • Flexible, reliable and trustworthy
    • Able to work under pressure

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Korean Customer Service Representative

    Information
    • Location: Warrington, Cheshire, England
    • Sector: Retail
    • Contract: --Select One--
    Job Description

    Korean Customer Service Representative

    Warrington

    Permanent/Full-Time

    £18.5K + Bonus + Benefits

    The client:

    Our Client is an internationally recognised company in the e-commerce business who is looking for an ambitious and motivated bilingual person to join their team!

    What you’ll do:

    • Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
    • Handling overflow contacts from the UK team
    • Responding to queries received via Social Media
    • Assisting with quality scoring
    • Occasional translations may be required
    • Ensuring emails are responded within 24 hours
    • Striving for first time resolution

    What you’ll need:

    • Fluency in Korean both written and spoken is essential
    • Candidate must also be fluent in English
    • Excellent telephone manner
    • Attention to detail
    • Excellent listening skills
    • Flexible, reliable and trustworthy
    • Able to work under pressure

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

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    Italian speaking Senior Country Manager

    Information
    • Location: City of London, London, England
    • Sector: FMCG
    • Contract: --Select One--
    Job Description

    Italian speaking Senior Country Manager

    Central London

    Permanent/Full-Time

    Negotiable + Bonus + Benefits

    The company:

    Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Senior Country Manager to join their team!

    What you’ll do:

    • Responsible for P&L / growth targets
    • Customer Acquisition and Retention for the Italian market
    • Brand building activity focusing on ATL and social channels
    • You will be responsible for planning and forecasting
    • Maintenance of a rolling monthly improvement plan for the Italian market
    • Training and managing when necessary

    What you’ll need:

    • Ideally circa 5 years broad experience of the e-commerce sector
    • Mother tongue Italian speaker is a MUST
    • Previous P&L experience
    • Excellent performance marketing (Adwords / Affiliates) experience
    • Ability to add value at a strategic level for your market
    • Experience in leading a team
    • Energetic, good humour and ambition
    • Ideally someone interested in sports or healthy habits

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    German Inside Sales Representative

    Information
    • Location: Liverpool, Merseyside, England
    • Sector: Sales
    • Contract: Full Time
    Job Description

    German Inside Sales Representative

    Liverpool

    Permanent / Full-time

    £18.5K + Bonus (quarterly) + Benefits

    The client:

    Our client, who provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customer, is currently looking for an excellent sales representative for the German speaking market.

    What you’ll do:

    • Responsible for the overall sales focusing on dormant and potential clients ensuring each opportunity is maximised.
    • Working to sales targets
    • Working individually and as part of a team.
    • Completing reports
    • Managing the entire service sales cycle from prospect to close, and following up where necessary.
    • Ensuring the integrity of client information is developed and maintained to a required standard in all databases.

    What you’ll need:

    • Full fluency in German
    • Experience within sales would be ideal
    • Being an excellent team player and target driven.
    • Experience building customer relationships which is telephone based
    • Being able to work under pressure
    • Excellent attention to detail
    • Superior communication skills
    • Strong Microsoft Office package

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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    Danish Inside Sales Representative

    Information
    • Location: Liverpool, Merseyside, England
    • Sector: Sales
    • Contract: Full Time
    Job Description

    Danish Inside Sales Representative

    Liverpool

    Permanent / Full-time

    £18.5K + Bonus (quarterly) + Benefits

    The client:

    Our client, who provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customer, is currently looking for an excellent sales representative for the Danish market.

    What you’ll do:

    • Responsible for the overall sales focusing on dormant and potential clients ensuring each opportunity is maximised.
    • Working to sales targets
    • Working individually and as part of a team.
    • Completing reports
    • Managing the entire service sales cycle from prospect to close, and following up where necessary.
    • Ensuring the integrity of client information is developed and maintained to a required standard in all databases.

    What you’ll need:

    • Full fluency in Danish
    • Experience within sales would be ideal
    • Being an excellent team player and target driven.
    • Experience building customer relationships which is telephone based
    • Being able to work under pressure
    • Excellent attention to detail
    • Superior communication skills
    • Strong Microsoft Office package

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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    Upload CV

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    Dutch Inside Sales Representative

    Information
    • Location: Liverpool, Merseyside, England
    • Sector: Sales
    • Contract: --Select One--
    Job Description

    Dutch Inside Sales Representative

    Liverpool

    Permanent / Full-time

    £18.5K + Bonus (quarterly) + Benefits

    The client:

    Our client, who provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customer, is currently looking for an excellent sales representative for the Dutch speaking market.

    What you’ll do:

    • Responsible for the overall sales focusing on dormant and potential clients ensuring each opportunity is maximised.
    • Working to sales targets
    • Working individually and as part of a team.
    • Completing reports
    • Managing the entire service sales cycle from prospect to close, and following up where necessary.
    • Ensuring the integrity of client information is developed and maintained to a required standard in all databases.

    What you’ll need:

    • Full fluency in Dutch
    • Experience within sales would be ideal
    • Being an excellent team player and target driven.
    • Experience building customer relationships which is telephone based
    • Being able to work under pressure
    • Excellent attention to detail
    • Superior communication skills
    • Strong Microsoft Office package

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

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    German or French Sales Executive

    Information
    • Location: West London, London, England
    • Sector: Sales
    • Contract: Full Time
    Job Description

    German or French Sales Executive

    £25 - £27K + Bonus ( circa £10K)

    West London

    This is a fantastic opportunity for a Sales Executive or Business Developer.

    Our client is large multinational financial services company which provides a range of international VAT and Travel and Expense compliance and consulting services to clients worldwide.

    This position provides an excellent opportunity for candidates who wish to pursue a career in Sales. In addition you will have an opportunity to further enhance your existing interpersonal and business skills by working in a fast moving and dynamic environment, as part of a large multinational financial services company.

    The role

    You will be responsible for getting quality appointments/meetings with prospective new clients, for our Senior Sales Staff ie. B2B sales.

    You will be targeting large Multinational Clients/Blue Chip Clients

    Main Duties and Responsibilities

    - Conduct company research

    - Qualify Leads

    - Cold call companies with a view to getting quality appointments/meetings

    - Achieve Targets

    Educational and Personal Requirements

    - Fluent either French or German is a MUST

    - Minimum of 1 year experience in B2B cold calling

    - Proven Ability to meet targets and get leads

    - Eager to pursue a career in Sales

    - Very Driven & Highly Motivated & Ambitious

    - Good influencing skills

    -Experience of cold calling Decision Makers into this level within an organisation

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    CRM Consultant/Account Manager

    Information
    • Location: City of London, London, England
    • Sector: Financial Services
    • Contract: --Select One--
    Job Description

    CRM Consultant/ Account Manager

    Central London

    up to £26K + Bonus + Benefits

    The company:

    Our Client is a successful international company in the financial services sector.

    What you’ll do:

    • Managing an existing client base whilst ensuring these clients renew their subscriptions
    • Developing and cultivating relationships at the highest levels within these accounts
    • Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and telephone calls
    • Proactively generating meeting opportunities within the existing client base
    • Travel to regional bases of clients
    • Liaising with clients providing assistance on any issues related to the service and the database - management of client requests in a timely manner
    • Client facing involved

    You need to have:

    • CRM Experience and/or Account Management is a MUST
    • Perfectly fluent in written/spoken English is an absolute MUST
    • Additional European language preferred
    • Some form of knowledge of the fixed income industry
    • Previous account management and/or group presentation experience
    • Outgoing personality and commercially driven
    • Solution orientated thinking
    • Be educated to degree level ideally
    • You will possess excellent communication skills, be self-motivated, energetic and enjoy an environment in which autonomy and an enthusiastic attitude is a must.
    • Consultative approach

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    UK Social Media Community Manager

    Information
    • Location: North London, London, England
    • Sector: Marketing
    • Contract: --Select One--
    Job Description

    UK Social Media Community Manager

    £20-22K + Benefits

    Permanent Full-time

    North London

    Our Client, a successful social media agency, is looking for a bright and vibrant Social Media Community Manager to join their team.

    Responsibilities:

    • Implement all community content per strategic planned calendar
    • Content Creation and localisation
    • Managing social media channels (Facebook, Twitter, among others) including moderating.
    • Work closely with clients and account teams to develop campaigns and approaches that use social media to help clients engage their audience.
    • Load, test and proofread all community content before posting.
    • Weekly and monthly reports to clients and internal team; maintaining good relationship with clients as well as bringing new ideas and strategies.
    • Basic photo editing: Edit photos for ads, and Facebook posts.

    Experience/ Requirements

    • Fluent in English
    • A background working with previous social media communities
    • Education: 2:1 degree would be ideal.
    • Excellent writing skills, with an eye for proofreading and grammar
    • Excellent skills in Microsoft Excel and PowerPoint
    • Internet and technology savvy with an understanding of blogs, social media channels and consumer communities
    • Basic photo editing skills (Photoshop a plus)
    • Good communication and organisation skills

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    French AND Spanish speaking Credit Controller

    Information
    • Location: Watford, Hertfordshire, England
    • Sector: Financial Services
    • Contract: --Select One--
    Job Description

    French AND Spanish speaking Credit Controller

    Watford

    Permenant Full-time

    up to £26K +benefits

    Our client, a market leading company within the printing and graphic communication industry is looking for an energetic French AND Spanish speaking Credit Controller to join their team.

    What you’ll do:

    • Communicate with a customer base to collect monies to understand cash or billing issues
    • Provide escalation to US, Canada and Europe Credit
    • Ensure compliance with policies, procedures supported by providing evidential reports or documentation.
    • Maintaining system updated
    • Support Sales & Service in evaluating all new business opportunities

    The key objectives will be:

    • Achieve debtor collections and overdue debt, unallocated cash
    • Monitor & maintain unallocated & unidentified cash within guidelines/target
    • Monitor and escalate claims & queries on to the relevant departments
    • Maintain documentation & controls for audits purposes

    What you’ll need:

    • Fluent in English AND French AND Spanish
    • Fluent in Italian would be a plus
    • Good analytical and Customer service skills
    • Attention to detail is essential
    • Ability to work with all levels of management
    • Creative ability handle ad-hoc requests
    • Knowledge of SAP is a big plus
    • Can work under pressure & to deadlines
    • Familiarity MS Office and Lotus notes tools to ensure excellent communication, analysis and presentation skills
    • Virtual team working capability - using conference calls, web-ex, etc.
    • Proven ability to communicate with country/ remote teams

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

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    Italian Speaker Sales Executive

    Information
    • Location: Warrington, Cheshire, England
    • Sector: Sales
    • Contract: --Select One--
    Job Description

    Italian Speaker Sales Executive

    Warrington

    Up to £23K + Benefits + bonus

    Our client, a global company within the electronics sector, is seeking to appoint a Sales Executive. The successful candidate will be joined a friendly and passionate team.

    Key Tasks

    • Contacting potential clients from leads already generated
    • Account management of current clients
    • Processing orders
    • Develop and maintain the relationship with the clients
    • Liaise with B2B and B2C customers
    • Prepare sales reports
    • Liaise with other departments in order to keep the relationship with customer as appropriate
    • Ensure any particular issue is sorted effectively and promptly.

    Key skills

    • Fluent in Italian is a MUST
    • Excellent English is a MUST
    • Experience with Customer Care or Sales
    • Experience working with Microsoft package
    • Excellent communication skills
    • Personable and team player attitude

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

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    Customer Care Agent

    Information
    • Location: West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Customer Care Agent

    £18K per annum + Benefits

    Permanent Full-time Immediate Start

    West London

    We have an exciting opportunity available with an e-commerce company providing one-of-a-kind weekly ingredients for you to prepare at home. Looking for someone to join their fun and outgoing customer care team asap.

    This role works from Friday - Tuesday OR Saturday - Wednesday on a Full Time basis

    Main responsibilities

    • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
    • Contributing to overall customer engagement by making outbound contacts to existing customers.
    • Completing admin activities during the working day.
    • Keeping an eye on customer happiness and providing feedback to managers.

    Experience

    • Excellent spoken and written English
    • Excellent attention to detail and good time management
    • Ability to follow communication procedures, guidelines and policies
    • Effectively manage large amounts of incoming calls in a professional manner
    • Good working knowledge of MS Office
    • Excellent problem-solving ability
    • Ability to effectively multi-task and handle multiple channels
    • Ability to work towards team and individual KPIs and goals
    • Go the extra mile to engage and please our customers

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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