Sales and Business Development Manager

Information
  • Location: City of London, London, England
  • Sector: Sales
  • Contract: Full Time
Job Description

Sales and Business Development Manager

Salary Negotiable + (Uncapped) Commission + Benefits

Permanent Full-time

The City, London

We have an exciting opportunity available with an international IT consulting company providing one-of-a-kind technology for the financial sector on a project basis. Looking for someone to join their growing team based in London.

Main responsibilities

  • Client development via cold-calling and networking to drive forward sales and business development in the UK market.
  • Account Management of existing clients focusing on increasing revenue with them
  • Manage the day to day and strategic sales process
  • Providing highest level of customer service to the portfolio of clients
  • Find suitable consultants in line with each project’s requirements and manage accordingly.
  • Directly reporting to senior board members.

Experience

  • Degree level or equivalent experience.
  • Excellent spoken and written English
  • UK Market knowledge within the financial sector
  • You have to be energetic and goal oriented
  • An entrepreneurial mindset
  • Experience in sales and business development is a must
  • Experience within the financial sector is required

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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German speaker Technical Support Engineer

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: --Select One--
Job Description

German speaker Technical Support Engineer

Permanent -Full time

Sunbury-on-Thames

Up to £26k + bonus + benefits + travel allowance

A fantastic opportunity has arisen for a German technical support agent to join a international successful IT company.

Key Tasks:

  • Receiving customer calls from distributors, resellers and end users in German and English regarding technical issues and product questions.
  • Resolving customer queries by gathering appropriate information from the customer, then researching and resolving the issues in a professional manner by telephone, Email, on Chat, on Social Media platforms or through a web request.
  • Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English.
  • Maintaining knowledge and updating customers regarding products such as hardware/software products. Initial and on-going training will be provided as necessary.
  • Developing and maintaining files of correspondence and other technical support records.
  • Attending occasional site visits and presentations as required.

Key skills:

  • Fluency in English and German to business standards (verbal and written).
  • In-depth knowledge of Microsoft operating systems & Hardware experience
  • Working knowledge of Computer Networks and a proficient knowledge of PC Architecture
  • A minimum of 1 year’s previous experience in providing second level technical support by phone

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Bilingual Marketing and Events Coordinator

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Marketing
  • Contract: --Select One--
Job Description

Bilingual Marketing and Events Coordinator
West of London
Up to £25K + benefits + bonus + travel allowance


Our client, an internationally leading IT hardware company, is seeking to appoint a Marketing and Events Coordinator to join their team based in Sunbury On Thames to be responsible for organising events and publish and maintain marketing and sales material.

What you’ll do:
* Coordination of product launches in EMEA. Working with a number of local marketing teams to plan, execute and communicate launches.
* Liaise with different team as necessary to ensure the suitability and readiness of launch materials and assets for B2B and B2C markets.
* Monitor, measure and maintain different assets located on external and internal websites.
* Working alongside the marketing manager for show / event planning, set-up and execution as well as product samples shipments.
* Creation and maintenance of product and technology FAQs and other assets as necessary to support sales / marketing
* Be responsible for product customisation projects, and sales and marketing materials to support. Assist with project set-up and progression as well as problem resolution.
* Work with legal teams internationally to understand and resolve issues, clarify legal positions and define terms, packaging or product requirements
* Project management, tracking and status reporting of assigned activities.
* Manage the EMEA budget for B2C market.
* Responsible for relevant presentation design and formatting compliance, publishing and maintenance.

Key skills & requirements
* Fluency in English
* Fluent in another European language is a must
* Experience working within the IT sector with a focus on product marketing.
* Ideally a good understanding of the PC.
* Able to communicate with different stakeholders
* Driven and diplomatic, structured and organized.
* Pro-active, responsive, adaptable, and willing to take ownership with cultural sensitivity.
* Ability to understand and become familiar with new technologies and concepts very quickly.
* High degree of competence using standard PC productivity applications.

Please note:
* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Italian speaking Country Manager

Information
  • Location: City of London, London, England
  • Sector: FMCG
  • Contract: Full Time
Job Description

Italian speaking Senior Country Manager

Central London

Permanent/Full-Time

Negotiable + Bonus + Benefits

The company:

Our Client is the market leading and well-recognised online retailer of nutrition supplements. They are looking for an ambitious and motivated Senior Country Manager to join their team!

What you’ll do:

  • Responsible for P&L / growth targets
  • Customer Acquisition and Retention for the Italian market
  • Brand building activity focusing on ATL and social channels
  • You will be responsible for planning and forecasting
  • Maintenance of a rolling monthly improvement plan for the Italian market
  • Training and managing when necessary

What you’ll need:

  • Ideally circa 5 years broad experience of the e-commerce sector
  • Mother tongue Italian speaker is a MUST
  • Previous P&L experience
  • Excellent performance marketing (Adwords / Affiliates) experience
  • Ability to add value at a strategic level for your market
  • Experience in leading a team
  • Energetic, good humour and ambition
  • Ideally someone interested in sports or healthy habits

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Customer Care Manager

Information
  • Location: London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Customer Service Manager

Salary Negotiable

Contract

Full-time

London

We have an exciting opportunity available with an e-commerce company providing one-of-a-kind service to customers. Looking for a manager to be able to support the team and ensure the productivity by improving performance and process.

Main responsibilities

  • Manage the day-to-day activities of the inbound customer care team.
  • Lead recruitment of the team’s staff.
  • Directly manage of several team Leaders, providing guidance & support to improve performance.
  • Keep the motivation of the team in order to keep the service’s level.
  • Provide hands on support for the agents and team leaders and when needed taking escalation calls.
  • Monitor and report regularly on team and agent performance via KPI’s
  • Ensure effective communication between your team and the other teams in the company on product launches and customer issues / feedback
  • Implement new systems and processes, or optimise existing systems and processes to increase productivity, accuracy or other KPIs.

Experience

  • Excellent English is a must.
  • Ideally experience developing the team.
  • Experience within managing a team and communicate with staff at all levels.
  • You must be able to motivate team, earn their respect and inspire the team to work to their maximum capacity.
  • You must have a great attitude, be positive and tenacious.
  • Must show a willingness to learn about new systems and procedures as well as responsibilities.
  • Commercial Awareness: Must thoroughly understand the business. Must have analytical thought process

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Customer Care Agent

Information
  • Location: West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Customer Care Agent

£18K per annum + Benefits

Permanent Full-time Immediate Start

West London

We have an exciting opportunity available with an e-commerce company providing one-of-a-kind weekly ingredients for you to prepare at home. Looking for someone to join their fun and outgoing customer care team asap.

This role works from Friday - Tuesday OR Saturday - Wednesday on a Full Time basis

Main responsibilities

  • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
  • Contributing to overall customer engagement by making outbound contacts to existing customers.
  • Completing admin activities during the working day.
  • Keeping an eye on customer happiness and providing feedback to managers.

Experience

  • Excellent spoken and written English
  • Excellent attention to detail and good time management
  • Ability to follow communication procedures, guidelines and policies
  • Effectively manage large amounts of incoming calls in a professional manner
  • Good working knowledge of MS Office
  • Excellent problem-solving ability
  • Ability to effectively multi-task and handle multiple channels
  • Ability to work towards team and individual KPIs and goals
  • Go the extra mile to engage and please our customers

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Customer Service Engineer

Information
  • Location: London, England
  • Sector: Engineering
  • Contract: Full Time
Job Description

Customer Service Engineer

London

£25K - £35K - Permanent / Full time

We are currently recruiting for a Customer Service Engineer for our client, an international clinical diagnostic company. The successful candidate will support the expanding operations throughout the UK.

The role will provide an excellent opportunity to pursue an exciting career as a Service Engineer.

The successful candidate will ideally be based in or around London and have the flexibility to travel in the UK.

The Role:

  • Installation, Servicing and maintenance of clinical equipment at customers’ sites
  • Providing technical and customer support
  • Testing parts/fault diagnosis, reconditioning clinical equipment
  • Completion and writing of technical documents

Requirements:

  • Fluent English (speaking & writing)
  • A valid driver’s licence.
  • Have a minimum of a HNC in Electrical/Mechanical/ Medical Engineering or related subject.
  • Highly motivated with the ability to work independently and as part of a team.
  • Flexible and able to travel at short notice. (Field role)
  • Knowledge in computer hardware and networking would be a plus
  • Experience in diagnosing electrical and electronic faults would be a plus
  • Previous experience in the medical / biomedical / clinical engineering or devices industry would be ideal.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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French speaking Training & Development Coach

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

French speaking Training & Development Coach

Between £20K - £25K per annum

Permanent Full-time

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as Training and Development Coach.

The ideal candidate will be able to motivate, training and develop the customer service team naturally. You will be focused on gaps on the performance and provide practical solutions to development needs.

Main responsibilities

  • You will work with the L&D Manager to ensure that key knowledge gaps across the customer service team are analysed and used in relevant training sessions
  • Regular travel within Europe to support and facilitate learning and development activities with the local teams.
  • Coaching advisors to develop as individuals in their strength and weakness areas, with the aim to improve their skills and improve service to customers.
  • Working with Customer Satisfaction Surveys (CSAT) which will serves as the primary indicator for agent performance
  • Ensure training material is updated; monthly/bi monthly review on all documentation and regular additions to material will be required
  • To continually review and improve CS processes in such a way that team performance and customer experience are enhanced.
  • To work closely with Development Manager to help devise training relevant to team performance and customer experience improvement
  • Will be responsible for the training of all new employees within the team and ensuring their knowledge, soft skills and confidence are of a high level.
  • Responsible for pushing Soft Skills training topics such as Good to Great within the team and ensuring that agents progress and develop their communication skills with customers
  • To work closely with the outsource advisors through monthly/bi monthly visitation and peer to peer calibration sessions headed by the development manager.

Experience

  • Experience of a fast moving multi-channel contact centre, ideally in a ‘blended’ service environment with regular communication with outsourcers
  • Fluent ‘mother tongue’ French language skills
  • Strong motivation to improve people’s personal journey through effective coaching
  • Previous experience of working in an L&D / Coaching Team and applying different coaching frameworks and delivery of high quality coaching sessions
  • An ability to deliver and monitor value added coaching initiatives, based on an understanding of business needs
  • CIPD, L&D qualification or equivalent
  • Demonstrated a strong relationship with respective team advisors and has experience in actively working with different personalities, strengths and weakness areas
  • Experience of successfully defining and tracking quality metrics, KPIs and quality process improvements.
  • Proven experience of reviewing, improving and devising team processes with a clear customer experience improvement
  • Experience in working closely with Team Managers and Team Leaders
  • Track record of compiling and presenting accurate data in an articulate and clear way

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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French & Spanish Customer Service Specialist

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: --Select One--
Job Description

French & Spanish Customer Service Specialist

Sunbury-on-Thames

Up to £22K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • To deal with IT queries and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • Enthusiastic about the videogames or gaming industry.

Key skills


  • Fluent in French AND Spanish is a Must
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  • Interest in gaming would a big plus
  • Experience within online communities would be advantageous.

  • Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Italian speaking Customer Account Manager

    Information
    • Location: Hertfordshire, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Italian speaking Customer Account Manager

    Hertfordshire

    Up to £25K + Benefits

    Our client, a global company within the manufacturing sector, is seeking to appoint a Italian speaking Customer Account Manager. The successful candidate will be joined a friendly and passionate team.

    Key Tasks

    • Manage relationship with customers’ requirements and adapt to them.
    • Coordinate with other departments to ensure scheduled dates are met and if not then report variations to clients accordingly.
    • Undertake other tasks, including work within other sections, as requested by Customer Support Manager within limits of capability and training.
    • Produce shipping paperwork and liaise with client as required and keep database updated.
    • Order entry and follow up on system
    • Host customer on site visits and co-ordinate with other departments
    • Visit customer sites for reviews if required

    Key skills

    • Fluent in Italian is a MUST
    • Spanish would be a plus
    • Experience with Customer Care and Account Management via telephone and email.
    • Experience working within the manufacturing sector would be a plus
    • Excellent communication skills and understanding of procedures
    • Knowledge of Sales Force
    • Personable and team player attitude

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Dutch speaking BD Manager

    Information
    • Location: London, England
    • Sector: IT
    • Contract: Full Time
    Job Description

    Dutch speaking BD Manager

    £30K per annum + (Uncapped) Commission + Benefits

    Permanent Full-time

    East London

    We have an exciting opportunity available with an entrepreneurial e-commerce company providing one-of-a-kind technology for the hospitality sector to increase revenue. Looking for someone to join their BD team based in London to grow the Benelux market.

    Main responsibilities

    • Develop a pipeline of prospect clients that will enable you to reach the growth targets
    • Gather customer feedback, monitor market trends and feed these back to the rest of the team
    • Be an active person within the company and bring your ideas in order to improve products and sales material.
    • Help to expand the sales operations.

    Experience

    • Fluent Dutch is a MUST
    • Excellent spoken and written English
    • You have to have an energetic and passionate about hospitality and tech industries.
    • An entrepreneurial mind set and proactive spirit
    • Sales and goal focused
    • Experience in sales and business development would be a plus
    • Experience within the hospitality sector

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    French Speaking Customer Support Agent

    Information
    • Location: London, England
    • Sector: Call Centre and Customer Service
    • Contract: --Select One--
    Job Description

    French speaking Customer Support Agent

    £19K per annum + Monthly Bonus + Benefits

    Permanent Full-time

    North West London

    We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in French. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

    Shift rotations: Tuesday to Saturday or Sunday to Thursday

    Shifts will also rotate bi-weekly between 8:00-16:00 or 10:00-18:00

    Main responsibilities

    * Efficiently and effectively handle queries from customers over the phone.

    * Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

    * Liaise with other areas of the company as well as any relevant third parties through appropriate channels

    * Identify and assist to resolve issues arising from customer contact.

    * Achieve daily targets.

    * If required, provide support to other teams

    * Assist in providing initial training to new customer support agents as and when required

    * Actively participate in weekly team meetings and business update briefs

    * Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

    Experience

    * English fluent

    * Fluent French is a must

    * Shifts rotation including weekends!

    * Flexible to the changing demands of an ecommerce environment

    * Fast learner, with the ability to get up to speed with product & systems processes quickly.

    * Experience of working in a fast moving inbound customer service environment

    * Experience of dealing with online queries via email, phone

    * Passionate about customer service.

    * Work well within a fast paced team environment

    * Good computer literacy and keyboard skills

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

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    CRM Consultant/Account Manager

    Information
    • Location: City of London, London, England
    • Sector: Financial Services
    • Contract: --Select One--
    Job Description

    CRM Consultant/ Account Manager

    Central London

    up to £26K + Bonus + Benefits

    The company:

    Our Client is a successful international company in the financial services sector.

    What you’ll do:

    • Managing an existing client base whilst ensuring these clients renew their subscriptions
    • Developing and cultivating relationships at the highest levels within these accounts
    • Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and telephone calls
    • Proactively generating meeting opportunities within the existing client base
    • Travel to regional bases of clients
    • Liaising with clients providing assistance on any issues related to the service and the database - management of client requests in a timely manner
    • Client facing involved

    You need to have:

    • CRM Experience and/or Account Management is a MUST
    • Perfectly fluent in written/spoken English is an absolute MUST
    • Additional European language preferred
    • Some form of knowledge of the fixed income industry
    • Previous account management and/or group presentation experience
    • Outgoing personality and commercially driven
    • Solution orientated thinking
    • Be educated to degree level ideally
    • You will possess excellent communication skills, be self-motivated, energetic and enjoy an environment in which autonomy and an enthusiastic attitude is a must.
    • Consultative approach

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Russian Speaker Sales and Customer Care

    Information
    • Location: South East London, London, England
    • Sector: Fashion
    • Contract: --Select One--
    Job Description

    Russian Speaker Sales and Customer Care

    South East London

    Up to £21K + Benefits + potential Bonus

    Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a Russian language speaking Sales and Customer Care Consultant. The successful candidate will join a friendly, passionate, and multi-cultural team.

    Key Tasks

    • Assist customers via emails or by phone
    • Assisting customers with their orders during the whole process
    • To help customers with product enquiries
    • Deal with complaints and escalation process where necessary
    • To be able to deal with customers issues in regards to the orders
    • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
    • Maintain a high level of service awareness at all time
    • Active use of order tracker and order database

    Key skills

    • Fluent in Russian is a MUST
    • Excellent experience with Customer Care either F2F or office environment
    • Previous contact centre experience would be beneficial
    • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
    • Good team player with a flexible attitude and able to take initiative
    • Reliable and consistent
    • Experience with Microsoft packages
    • Must be able to understand the importance of customer care as a function within the business

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Spanish Inside Sales Center Agent

    Information
    • Location: London, England
    • Sector: Call Centre and Customer Service
    • Contract: --Select One--
    Job Description

    Spanish Inside Sales Center Agent

    Permanent - Full-time (East-London)

    £18.5K + Benefits

    Our client; a global company within the airline sector is looking for Spanish Inside Sales Center Agent to join their CS team, providing excellent customer service to passengers, selling tickets and promoting company’s services.

    Shift rotations: Monday to Sunday

    Shifts will rotate from 8.00 a.m. to 16.30 p.m. and from 9.00 a.m. to 17.30p.m.

    Main responsibilities

    • Handle reservations and bookings for flights, hotels, railways, including related including JMB related queries/requests
    • Ticketing, issuing, reissuing tickets and refunds
    • Operate the VIPS (database) efficiently as well as other internal systems to maintain accurate and up-to date records
    • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
    • Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations.
    • Carry out other duties as instructed by Supervisor/Manager

    Essential skill

    • Excellent English both written and oral is MUST
    • Fluent in Spanish
    • Professional verbal and written communication skills
    • Proficient in computer skills
    • Familiarity with GDS system could be an advantage.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you
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