Italian and Spanish speaker Customer Services Administrator

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Italian and Spanish speaker Customer Services Administrator

Up to £23.5K

6 months Contract initially

North West London (Harrow)

One of our clients within the electronic sector, which is extremely successful and international company, is looking for a Italian AND Spanish speaking Customer Services Administrator to join their dynamic team in London.

What you will do:

  • Manage external and internal customers queries in a timely manner provide information as required in order to maintain a high level of customer satisfaction.
  • Liaise with other departments to obtain information and provide the required support to the customer.
  • Support Italian & Spanish customers.
  • Logging issues and resolving in a timely manner. This will include delivery & collection queries, invoice queries, technical queries, checking and following up customer for purchase order cover.
  • Work as an integral part of the customer services team to provide a total quality service to our customers.

Requirements:

  • You have to have a flexible, reliable and mature attitude with confident computer skills and the ability to multi- task.
  • A great telephone manner in languages required and at least one year’s customer service experience, preferably in a technically based service environment.
  • An excellent standard of Italian and Spanish, both written and spoken, with the confidence to compile own correspondence.
  • Fluent English.
  • The ideal candidate must be able and happy to work with figures.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Keywords: Italian, Spanish , customer service, administrator, phone manner

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German speaking Sales Administrator

Information
  • Location: West London, London, England
  • Sector: Financial Services
  • Contract: --Select One--
Job Description

German speaking Sales Administrator

Salary Competitive + Benefits

Permanent Full-time

West London

This is a fantastic opportunity for a German speaking candidate.

Our client is large multinational financial services company which provides a range of international VAT and Travel and Expense compliance and consulting services to over 15,000 clients worldwide.

Main responsibilities

  • Create and modify quotes and documents using Microsoft Office
  • Manage the CRM system
  • Coordinate and maintain digital diaries
  • Assist the sales team with leads and ensuring the database is up to date.
  • Providing reports to the team and managers.
  • Complete and follow through with non-conformances reports
  • Powerpoint presentation if necessary

You will need:

  • Excellent communicator, with exemplary written and spoken English
  • German language is a MUST.
  • Excellent verbal and written communication skills required.
  • Ability to work on an individual level as well as a team environment.
  • Have experience with talking to customers on phone and through emails
  • Good computer literacy and keyboard skills; especially excel
  • Familiar with CRM system

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies
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French Speaker Sales and Customer Care

Information
  • Location: South East London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

French Speaker Sales and Customer Care

South West London

£21K + Benefits + potential Bonus

Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a French language speaking Sales and Customer Care Consultant. The successful candidate will be joined a friendly, passionate, multi-cultural team. The ideal candidate will be responsible for calls, orders, and emails on the French market.

This role works 1 out of 4 weekends.

Key Tasks

  • Assist customers via emails or by phone
  • Assisting customers with their orders during the whole process
  • To help customers with product enquiries
  • Deal with complaints and escalation process where necessary
  • To be able to deal with customers issues in regards to the orders
  • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
  • Maintain a high level of service awareness at all time
  • Active use of order tracker and order database

Key skills

  • Fluent in French is a MUST
  • Excellent experience with Customer Care either F2F or office environment
  • Previous contact centre experience would be beneficial
  • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
  • Good team player with a flexible attitude and able to take initiative
  • Reliable and consistent
  • Experience with Microsoft packages
  • Must be able to understand the importance of customer care as a function within the business

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Russian Speaker Sales and Customer Care

Information
  • Location: South East London, London, England
  • Sector: Fashion
  • Contract: --Select One--
Job Description

Russian Speaker Sales and Customer Care

South East London

Up to £21K + Benefits + potential Bonus

Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a Russian language speaking Sales and Customer Care Consultant. The successful candidate will join a friendly, passionate, and multi-cultural team.

Key Tasks

  • Assist customers via emails or by phone
  • Assisting customers with their orders during the whole process
  • To help customers with product enquiries
  • Deal with complaints and escalation process where necessary
  • To be able to deal with customers issues in regards to the orders
  • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
  • Maintain a high level of service awareness at all time
  • Active use of order tracker and order database

Key skills

  • Fluent in Russian is a MUST
  • Excellent experience with Customer Care either F2F or office environment
  • Previous contact centre experience would be beneficial
  • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
  • Good team player with a flexible attitude and able to take initiative
  • Reliable and consistent
  • Experience with Microsoft packages
  • Must be able to understand the importance of customer care as a function within the business

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Mandarin Speaker Sales and Customer Care

Information
  • Location: South East London, London, England
  • Sector: Fashion
  • Contract: --Select One--
Job Description

Mandarin Speaker Sales and Customer Care

South East London

Up to £21K + Benefits + potential Bonus

Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a Mandarin language speaking Sales and Customer Care Consultant. The successful candidate will join a friendly, passionate, and multi-cultural team.

Key Tasks

  • Assist customers via emails or by phone
  • Assisting customers with their orders during the whole process
  • To help customers with product enquiries
  • Deal with complaints and escalation process where necessary
  • To be able to deal with customers issues in regards to the orders
  • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
  • Maintain a high level of service awareness at all time
  • Active use of order tracker and order database

Key skills

  • Fluent in Mandarin is a MUST
  • Excellent experience with Customer Care either F2F or office environment
  • Previous contact centre experience would be beneficial
  • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
  • Good team player with a flexible attitude and able to take initiative
  • Reliable and consistent
  • Experience with Microsoft packages
  • Must be able to understand the importance of customer care as a function within the business

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Customer Service Supervisor

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Customer Service Supervisor

£25K per annum + Bonus + Benefits

Permanent Full-time Immediate Start

NW & SE London

We have an exciting opportunity available with an international e-commerce company providing one-of-a-kind personal products to customers all over the world. Looking for a supervisor to be a brand ambassador, support the team and ensure the productivity.

Main responsibilities

  • You will need to be balancing your time on 2 offices (NW & SE)
  • Drive a team of agents whilst monitoring staff performance ensuring best practice procedures are followed
  • Provide team leadership and ensure that KPIs are met and maintained.
  • Carry out monthly 121’s of agents and team meetings.
  • Review and provide insight regarding both company and department progress and performance.
  • Assist in the recruitment process and disciplinary actions if necessary as well as coaching.
  • Update productivity tracker and agent information daily.
  • Ensure quality monitoring for calls, emails and behaviour is consistently carried out as well as coaching and training team.
  • Provide assistance with escalated issues passed on from the team.
  • Create and maintain the rota and ensure seasonal coverage and shifts are taken into account.
  • Assist in the creation and completion of yearly, monthly and weekly reports.
  • Work in conjunction with other departments (eg: Product, IT, Accounts etc.) in minimising errors, distributing information and general communication.
  • Ensure that there are key holders to open and close the office as necessary.
  • Build and maintain relationships with Customer Services colleagues.
  • Providing support to CS Operations Management when required.

Experience

  • Excellent English is a must.
  • Experience within customer service is a must.
  • Experience within managing a team and communicate with staff at all levels.
  • You must be able to motivate team, earn their respect and inspire the team to work to their maximum capacity.
  • You must have a great attitude, be positive and tenacious.
  • Must show a willingness to learn about new systems and procedures as well as responsibilities.
  • Commercial Awareness: Must thoroughly understand the business. Must have analytical thought process

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Export Customer Service Coordinator

Information
  • Location: West London, London, England
  • Sector: Retail
  • Contract: Full Time
Job Description

Export Customer Service Coordinator

West London

£22K + benefits

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

You need to have:

  • Perfect fluency in English
  • Experience within exports, logistics or shipping.
  • Another language would be a plus
  • Ideally experience within customer service and wholesale
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • A team player
  • Computer literate - Microsoft Office and emails.

What you’ll do:

  • Managing the customers either by telephone, email.
  • Handle and resolve customer complaints promptly
  • Provide pricing and delivery information when required
  • Set up new customer accounts and verifications.
  • Process orders, forms, applications and requests according to timeframes.
  • Escalate and redirect unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Keep customer databases updated
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Ensure highest level of service provided.
  • Any other administrative duties

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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French speaking Inside Sales Representative

Information
  • Location: Liverpool, Merseyside, England
  • Sector: Sales
  • Contract: Full Time
Job Description

French speaking Inside Sales Representative

Liverpool

Permanent / Full-time

£17K + Bonus (quarterly) + Benefits

The client:

Our client, who provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth, is currently looking for an excellent sales representative for the French market.

What you’ll do:

  • Responsible for the overall sales focusing on dormant and potential clients ensuring each opportunity is maximised.
  • Working to sales targets
  • Working individually and as part of a team.
  • Completing reports
  • Managing the entire service sales cycle from prospect to close, and following up where necessary.
  • Ensuring the integrity of client information is developed and maintained to a required standard in all databases.

What you’ll need:

  • Full fluency in French
  • Experience within sales would be ideal
  • Being an excellent team player and target driven.
  • Experience building customer relationships which is telephone based
  • Being able to work under pressure
  • Excellent attention to detail
  • Superior communication skills
  • Strong Microsoft Office package

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Sales Administrator

Information
  • Location: South West London, London, England
  • Sector: Admin and Secretarial
  • Contract: Full Time
Job Description

Administrator

Up to £23K per annum + Benefits

Permanent Full-time

South West London

Our client is an international market leader in packaging. They are looking for a professional and energetic candidate who will be supporting account managers for the admin activities.

Main responsibilities

  • Create and modify quotes and documents using Microsoft Office
  • Request sample briefs through CRM system
  • Coordinate and maintain digital diaries to ensure all product timelines are adhered to
  • Collating samples and making sure they are sent out to customer in the correct way
  • Process orders using the companies ERP system within defined timescales
  • Stock Management and reporting through Excel
  • Complete and follow through with non-conformances reports
  • Powerpoint presentation if necessary

You will need:

  • Excellent communicator, with exemplary written and spoken English
  • Another European language is a plus
  • Excellent verbal and written communication skills required.
  • Ability to work on an individual level as well as a team environment.
  • Have experience with talking to customers on phone and through emails
  • Good computer literacy and keyboard skills; especially excel
  • Familiar with CRM system

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies
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Video Operations Assistant - French speaking

Information
  • Location: London, England
  • Sector: Media
  • Contract: Full Time
Job Description

Video Operations Assistant - French speaking

London

6 months fixed term contract (opportunity to be renewed)

Up to £24K + Benefits + London allowance

One of the most recognised and respected brand names in the world within the entertainment industry is looking for an enthusiastic Video Operations Assistant - French speaking to join their offices.

This individual will be responsible for entry and editing of film and episodic metadata as well as storefront programming using our content management systems.

What you’ll do:

  • Create digital metadata products in the content management system using supplied metadata.
  • Correct faulty, clean-up or missing metadata.
  • Proofread and translate Movie and TV synopsis
  • Implementation of content removals/alterations
  • Assist with storefront promotions, merchandizing content and adjusting pricing based on merchandizing needs
  • Storefront product categorization using internal content management systems
  • Day-to-day storefront and platforms updates

What you’ll need:

  • Proficient at multi-tasking in a fast-paced environment
  • Be reliable, detail-oriented, independent, highly organized, and proactive.
  • Excellent verbal and written communication skills
  • Bilingual English / French
  • Success in problem-solving, generating solutions and efficiency improvements.
  • Proficient in MS Office with advanced knowledge of Excel
  • Comprehensive knowledge of UK and/or French cinema and television.
  • Familiarity with digital content processes a plus
  • Ideally candidates are passionate about UK and French film and television content.
  • Interest in digital devices, including, mobile and console a plus
  • Ideally with a degree

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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German Key Account Manager

Information
  • Location: Windsor, Berkshire, England
  • Sector: Pharmaceuticals
  • Contract: --Select One--
Job Description

German Key Account Manager

Permanent Full-time

Salary Depending on Experience + bonus

Windsor

We are currently recruiting for a German speaking Key Account Manager for our client, a global company within Medicines Access Healthcare sector.

The successful candidates will combine elements of customer service, account management, business development. You will be individually responsible for the development of your market(s). Initially introducing our service offering, securing first sales, following through on its execution and developing long term relationships.

Responsibilities

  • Starting with an initial target database working to identify the highest potential opportunities
  • Understanding the markets requirements in terms of regulatory and product needs
  • Ability to capture market and competitor intelligence
  • Proactive outbound calling to prospective clients achieving daily activity and sales targets
  • Processing customer orders in a timely and efficient manner
  • Liaising and communicating with internal departments
  • Achieve specific revenue and target and KPIs

You need to have:

  • Effective written German and verbal communication skills.
  • Minimum 1 year sales (business development/ cold calling) experience. (Telesales internationally is a distinct advantage)
  • Excellent customer service and relationship management skills.
  • Ambitious and entrepreneurial spirit to be able to identify and deliver new business opportunities.
  • Proficient in MS packages, comfortable with internal reporting systems.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Spanish Speaking Customer Service Coordinator

Information
  • Location: West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Full Time
Job Description

Spanish Speaking Customer Service Coordinator

West London

Up to £22K + benefits

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

You need to have:

  • Perfect fluency in English AND Spanish
  • Experience within customer service
  • Ideally experience with B2B clients.
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • A team player
  • Computer literate

What you’ll do:

  • Managing the customers’ relationship either by telephone or email.
  • Handle and resolve customer complaints promptly
  • Provide pricing and delivery information when required
  • Set up new customer accounts and verifications.
  • Process orders, forms, applications and requests according to timeframes.
  • Escalate and redirect unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Keep customer databases updated
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Ensure highest level of service provided.
  • Any other administrative duties

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Procurement Assistant

Information
  • Location: Wimbledon, London, England
  • Sector: Purchasing and Procurement
  • Contract: --Select One--
Job Description

Procurement Assistant

up to £22K per annum + Benefits

Permanent Full-time

SW London

Our client is an international market leader in packaging. They are looking for a professional and energetic candidate who will be supporting Head of Procurement for the admin activities.

Main responsibilities

  • Maintaining database of suppliers’ information, according to each material type and updating on a regular basis
  • Setting up materials library for samples required for evaluation and testing
  • Ensuring trial reports are received and updated on the CRM system
  • Setting up specifications for all materials, liaising with production site
  • Updating materials price indices on a monthly basis as well as exchange rate as appropriate

You will need:

  • Excellent communicator, with exemplary written and spoken English
  • Ability to work on own initiative and prioritise
  • Prior administration or customer service experience is a must
  • Experience of working in a similar environment- procurement, packaging, supply chain would be a plus
  • Good computer literacy and keyboard skills; especially excel
  • Familiar with CRM system
  • Good attention to detail

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies
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Customer Service Specialist - French + Spanish

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: Full Time
Job Description

French & Spanish Customer Service Specialist

Sunbury-on-Thames

£19K - £20K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • To deal with IT queries and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • Interact with clients on social media and live chat
  • Enthusiastic about the videogames or gaming industry.

Key skills


  • Must be fluent in French AND Spanish as a MUST.
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  • The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  • Interest in gaming would a big plus
  • Experience within online communities would be advantageous.

  • Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Dutch speaking Customer Support Agent

    Information
    • Location: North West London, London, England
    • Sector: Marketing
    • Contract: --Select One--
    Job Description

    Dutch speaking Customer Support Agent

    £19K per annum + Monthly Bonus + Benefits

    Permanent Full-time

    North West London

    We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Dutch. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

    Shift rotations: Sunday to Thursday and Monday to Friday

    Shifts are from 9 a.m. to 5 p.m.

    Main responsibilities

    * Efficiently and effectively handle queries from customers.

    * Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

    * Liaise with other areas of the company as well as any relevant third parties through appropriate channels

    * Identify and assist to resolve issues arising from customer contact.

    * Achieve daily targets.

    * If required, provide support to other teams

    * Assist in providing initial training to new customer support agents as and when required

    * Actively participate in weekly team meetings and business update briefs

    * Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

    Experience

    * English fluent

    * Fluent Dutch is a must

    * Shifts rotation could include weekends!

    * Flexible to the changing demands of an ecommerce environment

    Fast learner, with the ability to get up to speed with product & systems processes quickly.

    * Experience of working in a fast moving inbound customer service environment

    * Experience of dealing with online queries via email, phone or live chat

    * Passionate about customer service.

    * Work well within a fast paced team environment

    * Good computer literacy and keyboard skills

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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