Portuguese and Spanish Customer Support Agent

Information
  • Location: North West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: --Select One--
Job Description

Portuguese and Spanish Customer Support Agent

£19K per annum + Bonus + Benefits

Permanent Full-time

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Portuguese AND Spanish. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

Shift rotations: Sun - Thur, Mon - Fri and Tue - Sat rotating monthly. 9am to 5pm

Main responsibilities

  • Efficiently and effectively handle queries from customers.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • Achieve daily targets.
  • If required, provide support to other teams
  • Assist in providing initial training to new customer support agents as and when required
  • Actively participate in weekly team meetings and business update briefs
  • Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience

  • English fluent
  • Fluent in Portuguese and Spanish
  • Shifts rotation including weekends!
  • Flexible to the changing demands of an ecommerce environment
  • Fast learner, with the ability to get up to speed with product & systems processes quickly.
  • Experience of working in a fast moving inbound customer service environment
  • Experience of dealing with online queries via email, phone or live chat
  • Passionate about customer service.
  • Work well within a fast paced team environment
  • Good computer literacy and keyboard skills

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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Japanese speaker Passenger Services Agent

Information
  • Location: London, England
  • Sector: Travel and Tourism
  • Contract: Full Time
Job Description

Japanese speaker Passenger Services Agent

Salary £21k-£30k + Benefits

Full time

Heathrow Airport

37.5 hours per week - shifts rota and weekends

No night shifts

Our client is an extremely well known company within the travel/airline sector based in Heathrow Airport.

What you would do:

  • Welcome the passengers and ensure a positive experience for them.
  • Check-In passengers ensuring security compliance and document checks are carried out accurately
  • Book and amend itineraries and handle general ticket enquiries
  • Special Services, arrange meet and greet for VIP’s
  • Departure Flight preparation, seat planning
  • Arrival Flight preparation and Departure Gate reconciliation
  • Monitor flight status to take necessary action including connection flights
  • Lost & Found enquires, Baggage Services
  • General Office housekeeping and tasks

Requirements:

  • Fluent English
  • Fluent Japanese is a MUST
  • Having a step forward approach to customer service, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
  • Computer literate (MS Word and Excel) and willingness to learn new ones.
  • Able to work at Heathrow Airport on a rota including weekends.

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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MIS Support Specialist

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: IT
  • Contract: Full Time
Job Description

MIS Support Specialist

West of London

Up to £22K + benefits + bonus + travel allowance

Our client, an internationally leading IT hardware company, is seeking to appoint a Support Specialist to join their team based in Sunbury On Thames to be responsible for the MIS (Management Information System) activities.

What you’ll do:


  • Installs and tests computer software and hardware systems as requested.
  • Maintain hardware and software systems for all internal users.
  • Resolve all First level support requests from the IT Helpdesk system accordingly
  • Analyse and report on support calls within the helpdesk system to trend underlying problems.
  • Maintains inventory and asset records for computer and other related equipment.
  • Follows-up with users to ensure that the MIS system is meeting their needs and recommends business and systems solutions to department management.
  • Maintain the comms room

  • Key skills & requirements


  • Fluency in English
  • Strong knowledge of computer systems and encryption is required including knowledge of Windows OS & server, Windows-based applications and Software Imaging.
  • Knowledge of Microsoft Exchange and Office 365 is beneficial.
  • Working knowledge of TCP/IP networking protocol and related utilities
  • Working knowledge of common mail and web protocols such as IMAP, POP3, HTTP, SSL, and LDAP.
  • Experience in desktop and laptop support is preferred

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Keywords: Marketing, gaming, hardware, software, campaigns, journalism, pr, public relations, German, Italian, Spanish.

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    German speaker - Entry levelBusiness Development Representative

    Information
    • Location: London, England
    • Sector: Media
    • Contract: Full Time
    Job Description

    German speaker - Entry level Business Development Representative

    Permanent

    Central London

    £25K + commission (c.10K) + benefits

    Immediate start

    Our client is an international company within the digital media sector.


    Responsibilities

    • Learn the product offerings
    • Identifying opportunities for our sales team to win new business through active outbound prospecting on the telephone and via email and LinkedIn.
    • Successfully conducting discovery/needs analysis with eCommerce leaders, marketing directors, digital directors, SVPs and CMO’s at retailers and brands.
    • Attend and participate in trade shows and seminars as needed.

    Requirements

    • Fluent in German is a MUST
    • Business degree would be ideal.
    • Experience in a business development/sales/recruitment role - can be an internship
    • Somebody that is hungry, coachable, confident and resilient - attitude is key!
    • Strong communication, negotiation, process, analytical and presentation skills
    • Previous experience within sales IT,tech, platforms, Marketing, Media, or Publishing would be ideal.
    • Excellent verbal and written communication as well as presentation skills..
    • Experience working with Salesforce.com is a bonus, as is proficiency in PowerPoint and Excel although not essential.
    • Strong prospecting skills.
    • Courage - You seek autonomy. You take smart risks. You embrace ambiguous situations.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    German Speaker Sales and Customer Care

    Information
    • Location: London, England
    • Sector: Fashion
    • Contract: --Select One--
    Job Description

    German Speaker Sales and Customer Care

    South East London

    Up to £21K + Benefits + potential Bonus

    Our client, is the world’s leading luxury fashion retailer, is seeking to appoint a German language speaking Sales and Customer Care Consultant. The successful candidate will be joined a friendly, passionate, multi-cultural team. The ideal candidate will be responsible for calls, orders, and emails on the German market.

    Key Tasks

    • Assist customers via emails or by phone
    • Assisting customers with their orders during the whole process
    • To help customers with product enquiries
    • Deal with complaints and escalation process where necessary
    • To be able to deal with customers issues in regards to the orders
    • Deal with different department internally in order to ensure that the customers’ queries are solved in the proper time and form
    • Maintain a high level of service awareness at all time
    • Active use of order tracker and order database

    Key skills

    • Fluent in German is a MUST
    • Excellent experience with Customer Care either F2F or office environment
    • Previous contact centre experience would be beneficial
    • Excellent written and verbal communication skills specially building relationships with the customers. Fluency in a second language is beneficial.
    • Good team player with a flexible attitude and able to take initiative
    • Reliable and consistent
    • Experience with Microsoft packages
    • Must be able to understand the importance of customer care as a function within the business

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    French Speaking B2B Customer Service Coordinator

    Information
    • Location: West London, London, England
    • Sector: Design and Creative
    • Contract: Full Time
    Job Description

    French Speaking B2B Customer Service Coordinator

    West London

    Up to £22K + benefits

    The company:

    Our client, a well established organisation within the creative / interior design sector is looking for a French candidate to join their team based in West London.

    You need to have:

    • Perfect fluency in English AND French
    • Experience within customer service
    • Ideally experience with B2B clients; wholesale; export industries
    • Impeccable organisation skills with the ability to prioritise
    • Strong analytical skills
    • An excellent communicator and problem solving
    • Adaptability and attention to detail.
    • A team player
    • Computer literate

    What you’ll do:

    • Managing the customers’ relationship either by telephone or email.
    • Handle and resolve customer complaints promptly
    • Provide pricing and delivery information when required
    • Set up new customer accounts and verifications.
    • Process orders, forms, applications and requests according to timeframes.
    • Escalate and redirect unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Keep customer databases updated
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Ensure highest level of service provided.
    • Any other administrative duties

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Customer Service Coordinator - Exports

    Information
    • Location: West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Export department Customer Service Coordinator

    West London

    Competitive Salary + benefits

    The company:

    Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

    You need to have:

    • Perfect fluency in English
    • Experience within exports, logistics or shipping.
    • Another language would be a plus
    • Ideally experience within customer service
    • Impeccable organisation skills with the ability to prioritise
    • Strong analytical skills
    • An excellent communicator and problem solving
    • Adaptability and attention to detail.
    • A team player
    • Computer literate - Microsoft Office and emails.

    What you’ll do:

    • Managing the customers either by telephone, email.
    • Handle and resolve customer complaints promptly
    • Provide pricing and delivery information when required
    • Set up new customer accounts and verifications.
    • Process orders, forms, applications and requests according to timeframes.
    • Escalate and redirect unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Keep customer databases updated
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Ensure highest level of service provided.
    • Any other administrative duties

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    French speaking Customer Service Engineer

    Information
    • Location: London, England
    • Sector: Pharmaceuticals
    • Contract: Full Time
    Job Description

    Customer Service Engineer (French Speaking)

    Full time / Permanent

    £25K - £35K

    London

    We are currently recruiting for a Customer Service Engineer - French Speaking - for our client, an international clinical diagnostic company. The successful candidate will support the expanding operations throughout the UK.

    The role will provide an excellent opportunity to pursue an exciting career as a Service Engineer.

    The successful candidate will ideally be based in or around London and have the flexibility to travel in the UK.

    The Role:

    • Installation, Servicing and maintenance of clinical equipment at customers’ sites
    • Providing technical and customer support
    • Testing parts/fault diagnosis, reconditioning clinical equipment
    • Completion and writing of technical documents

    Requirements:

    • Mother tongue level in French IS A MUST
    • Fluent English (speaking & writing)
    • A valid driver’s licence.
    • Have a minimum of a HNC in Electrical/Mechanical/ Medical Engineering or related subject.
    • Highly motivated with the ability to work independently and as part of a team.
    • Flexible and able to travel at short notice. (Field role)
    • Knowledge in computer hardware and networking would be a plus
    • Experience in diagnosing electrical and electronic faults would be a plus
    • Previous experience in the medical / biomedical / clinical engineering or devices industry would be ideal.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Product Development Specialist

    Information
    • Location: Surrey, England
    • Sector: FMCG
    • Contract: Full Time
    Job Description

    Product Development Specialist

    Surrey

    Permanent role

    Up to £32K per annum (depending upon experience) + benefits

    Our client, a fourth party supplier (4PL) based in Surrey is looking to hire Product Development Specialist to join their operations team.

    Responsibilities

    • Source products and suppliers with strong emphasis on product innovation.
    • Interact with suppliers in order to develop products or concepts that will increase customer’s satisfaction or increase sales.
    • Interact with design team to create packaging, labelling, support material as required
    • Manage the supply of samples and marketing material
    • Provide full and timely feedback to all suppliers when product reviews, client presentations and internal evaluations have been completed
    • Be aware of relevant trends and market research in order to support all sourcing and product development activities, conducting independent market research and trend analysis.
    • Projects manage new product development and sourcing initiatives ensuring appropriate communication internally and externally.
    • Support supplier performance management in conjunction with the Procurement and Operations team, in order to continuously improve service levels.
    • Collaborate with Operations team to resolve operational issues.
    • Analyse and make recommendations on sales prices, cost calculations and other supplier T&Cs
    • Produce cost calculation documentation for P&L review and consideration
    • Among other activities

    Candidate:

    * Excellent spoken & written level of English

    * Experience on a similar position. Knowledge of food industry, developing new products

    • Good data and business analysis and reporting skills - literate and numerate
    • PC literate including Excel, Word, PowerPoint, etc.
    • Negotiation skills would be an advantage
    • Able to travel up to 50% around EU.

    We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website - www.kerr-recruitment.co.uk - to review many new job opportunities in which you may be interested.

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    French Business Development Executive

    Information
    • Location: London, England
    • Sector: Pharmaceuticals
    • Contract: Full Time
    Job Description

    French speaking Business Development Executive

    Permanent Full-time

    Up to £30K + Commissions + Benefits

    Central London

    We are currently recruiting for a French speaking Business Development Executive for our client, an international clinical diagnostic company.

    Responsibilities

    • Conducting regular customer visits to increase sales
    • Building up in-depth knowledge of the company and competitor products
    • Identifying new market opportunities and increasing sales
    • Handle customer queries in a timely and efficient manner
    • Attending conferences and trade shows as required

    You need to have:

    • Fluent in French (native level)
    • A Bachelor’s degree or higher in a Biochemistry, Chemistry, Life Science or Business related discipline
    • A positive attitude with the drive and work ethic to meet targets
    • Excellent communication and presentation skills (both written and oral)
    • Excellent time management and organisational skills
    • A valid driving licence
    • Flexible to travel on a regular basis to Paris

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Russian speaking Business Development Executive

    Information
    • Location: City of London, London, England
    • Sector: Pharmaceuticals
    • Contract: Full Time
    Job Description

    Russian speaking Business Development Executive

    Permanent Full-time

    Up to £30K + Commission + Benefits

    Central London

    We are currently recruiting for a Russian speaking Business Development Executive for our client, an international clinical diagnostic company.

    Responsibilities

    • Conducting regular customer visits to increase sales
    • Building up in-depth knowledge of the company and competitor products
    • Identifying new market opportunities and increasing sales
    • Handle customer queries in a timely and efficient manner
    • Attending conferences and trade shows as required

    You need to have:

    • Fluent in Russian (native level)
    • A Bachelor’s degree or higher in a Biochemistry, Chemistry, Life Science or Business related discipline
    • A positive attitude with the drive and work ethic to meet targets
    • Excellent communication and presentation skills (both written and oral)
    • Excellent time management and organisational skills
    • A valid driving licence
    • Flexible to travel on a regular basis

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    German or French Sales Executive

    Information
    • Location: West London, London, England
    • Sector: Sales
    • Contract: Full Time
    Job Description

    German or French Sales Executive

    £25 - £27K + Bonus ( circa £10K)

    London West

    This is a fantastic opportunity for a Sales Executive or Business Developer.

    Our client is large multinational financial services company which provides a range of international VAT and Travel and Expense compliance and consulting services to clients worldwide.

    This position provides an excellent opportunity for candidates who wish to pursue a career in Sales. In addition you will have an opportunity to further enhance your existing interpersonal and business skills by working in a fast moving and dynamic environment, as part of a large multinational financial services company.

    The role

    You will be responsible for getting quality appointments/meetings with prospective new clients, for our Senior Sales Staff ie. B2B sales.

    You will be targeting large Multinational Clients/Blue Chip Clients

    Main Duties and Responsibilities

    - Conduct company research

    - Qualify Leads

    - Cold call companies with a view to getting quality appointments/meetings

    - Achieve Targets

    Educational and Personal Requirements

    - Fluent either French or German is a MUST

    - Minimum of 1 year experience in B2B cold calling

    - Proven Ability to meet targets and get leads

    - Eager to pursue a career in Sales

    - Very Driven & Highly Motivated & Ambitious

    - Good influencing skills

    -Experience of cold calling Decision Makers into this level within an organisation

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    Spanish Speaking Customer Service Coordinator

    Information
    • Location: West London, London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Spanish Speaking Customer Service Coordinator

    West London

    Up to £22K + benefits

    The company:

    Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

    You need to have:

    • Perfect fluency in English AND Spanish
    • Experience within customer service
    • Ideally experience with B2B clients.
    • Impeccable organisation skills with the ability to prioritise
    • Strong analytical skills
    • An excellent communicator and problem solving
    • Adaptability and attention to detail.
    • A team player
    • Computer literate

    What you’ll do:

    • Managing the customers’ relationship either by telephone or email.
    • Handle and resolve customer complaints promptly
    • Provide pricing and delivery information when required
    • Set up new customer accounts and verifications.
    • Process orders, forms, applications and requests according to timeframes.
    • Escalate and redirect unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Keep customer databases updated
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Ensure highest level of service provided.
    • Any other administrative duties

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
    Read More

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    Sales Executive UK Market

    Information
    • Location: North West London, London, England
    • Sector: Fashion
    • Contract: Full Time
    Job Description

    Sales Executive - UK Market

    Up to £25K + Commission

    Permanent Full-time Immediate Start

    North West London

    We have an exciting opportunity available with a fashion company based in London. The ideal candidate will be enthusiastic, driven and focused on sales for B2B clients.

    Main responsibilities

    • Generate and qualify leads including referrals
    • Prepare sales action plans and strategies
    • Develop new and existing clients
    • Develop sales proposals and clients’ negotiations
    • Maintain sales activity records and prepare sales reports accordingly with management follow up.
    • Respond to sales inquiries and concerns by phone, electronically or in person
    • Ensure customer service satisfaction and good client relationships
    • Monitor the competitors, market conditions and product development

    Experience

    • Knowledge of principles and practices of sales
    • Customer service knowledge
    • Enthusiastic and motivated is a must
    • Experience in sales would be ideal
    • Proven ability to achieve sales targets

    Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Technical Specialist - JavaScript - HTML - CSS

    Information
    • Location: High Wycombe, Buckinghamshire, England
    • Sector: IT
    • Contract: Full Time
    Job Description

    Graduate Technical Specialist
    Permanent /Full time

    19K - 22.5K + benefits

    High Wycombe UK

    Our client, a global computer software and market research company is offering an exciting graduate opportunity which provides a superb training environment for learning best practices in enterprise feedback management, customer experience (CX) in a high-growth and rapidly evolving environment.

    Responsibilities:

    • Support the Implementation Managers and customer-facing teams in configuring CX programs
    • Creating user accounts and other system administrative tasks
    • Maintaining/updating project & solution documentation
    • Utilizing CX application knowledge to share best practices for solution implementation throughout scoping process
    • Recommending implementation methodologies and best approach

    Desired skills:

    • Previous experience to HTML, CSS, JavaScript
    • Independent thinker, creative problem solver, attention to detail
    • Ability to work under pressure, meeting deadline and being multi tasks
    • Able to communicate complex technical details to a non-technical audience and foster credibility with a technical audience considered an advantage
    • Advanced knowledge of MS Excel

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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