Customer Care Agent

Information
  • Location: West London, London, England
  • Sector: Call Centre and Customer Service
  • Contract: Permanent
Job Description

Customer Care Agent

£18K per annum + Benefits

Permanent Full-time Immediate Start

West London

We have an exciting opportunity available with an e-commerce company providing one-of-a-kind weekly ingredients for you to prepare at home. Looking for someone to join their fun and outgoing customer care team asap.

This role works from Friday - Tuesday OR Saturday - Wednesday on a Full Time basis

Main responsibilities

  • Handling customer enquiries and complaints across phone, email and chat in a positive and professional way.
  • Contributing to overall customer engagement by making outbound contacts to existing customers.
  • Completing admin activities during the working day.
  • Keeping an eye on customer happiness and providing feedback to managers.

Experience

  • Excellent spoken and written English
  • Excellent attention to detail and good time management
  • Ability to follow communication procedures, guidelines and policies
  • Effectively manage large amounts of incoming calls in a professional manner
  • Good working knowledge of MS Office
  • Excellent problem-solving ability
  • Ability to effectively multi-task and handle multiple channels
  • Ability to work towards team and individual KPIs and goals
  • Go the extra mile to engage and please our customers

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Italian Performance Marketing Executive

Information
  • Location: City of London, London, England
  • Sector: FMCG
  • Contract: --Select One--
Job Description

Italian Performance Marketing Executive

Central London

Permanent/Full-Time

Up to £30K + Discretionary Bonus + Benefits

The company:

Our Client is the market leading and well-recognised online retailer of sports nutrition supplements. They are looking for an ambitious and motivated Italian speaking Performance Marketing Executive to join their team!

What you’ll do:

  • Implement, optimise and manage paid search campaigns for the Italian account within budget
  • Work closely with the Acquisition Team to ensure that all PPC campaigns are in line with the overall acquisition strategy
  • Work closely with the Senior Country Manager and Content Team to ensure landing pages are effectively optimised for all PPC campaigns, ensuring maximum ROI and conversion
  • Perform keyword research and manage all bid management
  • Continuously keep in touch with latest trends in sports nutrition
  • Analyse activity and performance of all paid search campaigns for Italian market
  • Work closely with Affiliate Manager to identify and effectively manage and optimise ROI through affiliate partners
  • Provide Italian translation for website and marketing campaigns where required

What you’ll need:

  • 1-2 years of experience with PPC account management and Google Shopping for an eCommerce business (or with eCommerce clients on agency side)
  • Fluent in spoken and written Italian is a Must
  • Proven track record of executing and optimising successful paid search campaigns
  • Strong working knowledge of Google Adwords and Analytics
  • A passion for writing and interest in sports, nutrition and fitness
  • Excellent numerical and analytical skills
  • Google Adwords certification would be advantageous
  • Degree in marketing or analytics related discipline (2:1 or above)
  • Strong attention to detail and ability to effectively multi-task
  • Google Adwords certification would be advantageous
  • Experience within affiliate marketing would be ideal

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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Social Media Administrator / PR Assistant

Information
  • Location: Sunbury-On-Thames, Middlesex, England
  • Sector: Marketing
  • Contract: Full Time
Job Description

Social Media Administrator / PR Assistant

Sunbury On Thames

West of London

Permanent Full Time

£20K + benefits + bonus + travel allowance

Our client, an internationally leading IT hardware company, is seeking to appoint a Social Media Marketing Administrator that would also assist with PR.

Key Tasks


  • Creating content for the development of the social media channels
  • Moderating comments and questions from social media platforms and inbox
  • Manage any goodies activities
  • Supporting any marketing strategies
  • Working and supporting the creative team and design work.
  • Any other reasonable activity to support the team and their stakeholders

  • Key skills & requirements


  • Working Knowledge of the social media platforms
  • Knowledge of Adobe Design Suite
  • Driven and diplomatic as well as organised.
  • Some relevant experience within administration would be ideal
  • Education or experience related to marketing would be a plus
  • Fluent in another European language would be a plus

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Keywords: Marketing, gaming, hardware, software, campaigns, social media, pr, public relations, adobe, on24.

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    Finnish Language Data Analyst

    Information
    • Location: Cork, Republic of Ireland
    • Sector: IT
    • Contract: Contract
    Job Description

    Language Data Analyst - Finnish

    Cork

    Fulltime / 9 months contract

    €28,800 per annum- paid pro rata + relocation package

    Our client, an internationally leading company within IT service business, is seeking to appoint Finnish speaking Data Analysts.

    Responsibilities

    • Analysing data and identify any potential issues
    • Meeting KPIs and goals of the project
    • Interacting with other departments if required
    • Any other duties that may apply.

    Key skills & requirements

    • Fluent in Finnish (mother tongue level)
    • Strong grasp of spelling and grammar
    • Excellent attention to detail and commitment to quality
    • Ability to work independently and follow precise conventions
    • Good oral and written communication
    • Computer literacy and typing skills
    • Able to move to Ireland for about 9 months ideally from January 2018!

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    Language Data Analyst- Dutch

    Information
    • Location: Cork, Republic of Ireland
    • Sector: IT
    • Contract: --Select One--
    Job Description

    Language Data Analyst- Dutch

    Cork

    Fulltime/ 9 months contract initially (ideally from 8th Jan 2018)

    €28,800 per annum- paid pro rata + Relocation package

    Our client, an internationally leading company within IT service business, is seeking to appoint Dutch speaking Language Analysts- no experience required. You will be joining an international team and enjoy working with languages and the latest technologies.

    Responsibilities

    • Analysing data and identify any potential issues
    • Meeting KPIs and goals of the project
    • Interacting with other departments if required
    • Any other duties that may apply.

    Key skills & requirements

    • Fluent in Dutch (mother tongue level)
    • Excellent attention to detail
    • Ability to work independently and follow rules.
    • Good oral and written communication in English
    • Computer literacy and typing skills
    • Able to move to Ireland for about 9 months ideally from January 2018!

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    Language Data Analyst- German

    Information
    • Location: Cork, Republic of Ireland
    • Sector: Media
    • Contract: Full Time
    Job Description

    Language Data Analyst- German

    Cork

    Fulltime 9 months contract initially

    €28,800 per annum- paid pro rata

    Relocation package

    Our client, an internationally leading company within IT service business, is seeking to appoint German speaking Language Analysts to focus on the international aspects of Dictation. Working to improve ability to accurately transcribe user speech.

    Responsibilities

    • Analysing data and identify any potential issues
    • Meeting KPIs and goals of the project
    • Interacting with other departments if required
    • Any other duties that may apply.

    Key skills & requirements

    • Fluent in German (mother tongue level)
    • Excellent attention to detail
    • Ability to work independently and follow rules.
    • Good oral and written communication in English
    • Computer literacy and typing skills
    • Able to move to Ireland for about 9 months ideally from January 2018!

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Language Data Analyst- Danish

    Information
    • Location: Cork, Republic of Ireland
    • Sector: IT
    • Contract: --Select One--
    Job Description

    Language Data Analyst- Danish

    Cork

    Fulltime/ 9 months contract initially (ideally from 8th Jan 2018)

    €28,800 per annum- paid pro rata + Relocation package

    Our client, an internationally leading company within IT service business, is seeking to appoint Danish speaking Language Analysts- no experience required. You will be joining an international team and enjoy working with languages and the latest technologies.

    Responsibilities

    • Analysing data and identify any potential issues
    • Meeting KPIs and goals of the project
    • Interacting with other departments if required
    • Any other duties that may apply.

    Key skills & requirements

    • Fluent in Danish (mother tongue level)
    • Excellent attention to detail
    • Ability to work independently and follow rules.
    • Good oral and written communication in English
    • Computer literacy and typing skills
    • Able to move to Ireland for about 9 months ideally from January 2018!

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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    Language Data Analyst- Swedish

    Information
    • Location: Cork, Republic of Ireland
    • Sector: Media
    • Contract: Full Time
    Job Description

    Language Data Analyst- Swedish

    Cork

    Fulltime 9 months contract initially

    €28,800 per annum- paid pro rata

    + Relocation package

    Our client, an internationally leading company within IT service business, is seeking to appoint a Swedish speaking Language Analyst.

    Responsibilities

    • Analysing data and identify any potential issues
    • Meeting KPIs and goals of the project
    • Interacting with other departments if required
    • Any other duties that may apply.

    Key skills & requirements

    • Fluent in Swedish (mother tongue level)
    • Excellent attention to detail
    • Ability to work independently and follow rules.
    • Good oral and written communication in English
    • Computer literacy and typing skills
    • Able to move to Ireland for about 9 months ideally from January 2018!

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    CRM Consultant/Account Manager

    Information
    • Location: City of London, London, England
    • Sector: Financial Services
    • Contract: --Select One--
    Job Description

    CRM Consultant/ Account Manager

    Central London

    up to £26K + Bonus + Benefits

    The company:

    Our Client is a successful international company in the financial services sector.

    What you’ll do:

    • Managing an existing client base whilst ensuring these clients renew their subscriptions
    • Developing and cultivating relationships at the highest levels within these accounts
    • Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and telephone calls
    • Proactively generating meeting opportunities within the existing client base
    • Travel to regional bases of clients
    • Liaising with clients providing assistance on any issues related to the service and the database - management of client requests in a timely manner
    • Client facing involved

    You need to have:

    • CRM Experience and/or Account Management is a MUST
    • Perfectly fluent in written/spoken English is an absolute MUST
    • Additional European language preferred
    • Some form of knowledge of the fixed income industry
    • Previous account management and/or group presentation experience
    • Outgoing personality and commercially driven
    • Solution orientated thinking
    • Be educated to degree level ideally
    • You will possess excellent communication skills, be self-motivated, energetic and enjoy an environment in which autonomy and an enthusiastic attitude is a must.
    • Consultative approach

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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    Lifestyle Manager- Arabic

    Information
    • Location: London, England
    • Sector: Call Centre and Customer Service
    • Contract: Full Time
    Job Description

    Lifestyle Manager- Arabic

    Permanent Full-time

    Competitive Salary + Benefits

    London

    We are currently recruiting for Arabic speaking Lifestyle Managers for our client, a company within leisure, travel and tourism sector. The position would be working on shifts including 1 weekend day. You will be responsible for dealing with high profile members on a daily basis.

    Responsibilities

    • Managing requests on behalf of high net worth members
    • Having an in-depth understanding of your members’ needs, interests and requirements
    • Researching the best options to meet and exceed the lifestyle requirements of the member
    • Respond to customers’ requests through phone call and email.
    • Acting as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
    • Use your research and communication skills to provide personalized solutions to our members request within specified time frames
    • Ensure quality information is held on members’ profiles including their personal preferences

    You need to have:

    • Fluency in Arabic at native level (in addition to English)
    • Fluency in Lebanese, Jordanian or Egyptian dialect is a must
    • Experience in dealing VIP or high net worth customers is a must
    • Energetic and motivated personality
    • Excellent customer service and relationship management skills
    • Proficient in researching and booking technology
    • Creative and initiative, being able to think outside the box to fulfil customers’ needs.
    • Experience in travel, especially with GDS and flights experience would be ideal

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Trainee Recruitment Consultant with European language

    Information
    • Location: West London, London, England
    • Sector: Recruitment Consultancy
    • Contract: Full Time
    Job Description

    Graduate Trainee Recruitment Consultant with European language

    Competitive Salary + Commission & Benefits

    Location: West London - Ealing Broadway

    Are you looking to enter the exciting world of recruitment? Would you like to join a dynamic and multicultural company to develop your skills?

    We are looking for someone who will be passionate and sales driven to join a team of energetic international professionals based in London. If you are looking for a role where 2 days are never the same then, what are you waiting for? Contact us immediately.

    With the best training offered in the industry, KERR Recruitment is the team to join!

    Job description:

    Working as a trainee recruitment consultant, you will be sales driven, have strong negotiation and communications skills. You will also need to show a drive to achieve results. Excellent customer service skills coupled with a talent for business development will be essential part of your day.

    You will have full training and coaching to become an independent successful recruitment consultant

    The role:

    • Candidate sourcing, selection, interviewing, preparation.
    • Business development via new and existing leads
    • Achieving agreed sales targets
    • Account Management
    • Building successful working relationships with your clients
    • Client and Candidates meetings
    • General administration

    What we are looking for?

    • Fluency in at least 1 European Language is Essential
    • German or French or Nordic Language - a plus
    • Minimum 1 year office based (or internship) experience
    • Previous B2B sales experience - Would be a plus
    • Previous Customer Service experience
    • Ability to prioritise and work under pressure to tight deadlines
    • Tenacity and passion to succeed and achieve your goals
    • Confidence and a hunger to make a difference
    • Flexible approach and team player
    • Optimism and good humour under pressure!

    Rewards

    • Competitive basic salary
    • Commission scheme which rewards - high and achievable OTE
    • Training and development and career opportunities
    • Employee benefits scheme and attractive incentives

    Who is Kerr Multilingual:

    Kerr recruitment is one of London’s leading and most established multilingual recruitment organisations. We have been awarded with the Investors in People GOLD Award and “Sunday Times Best Companies to Work For” accreditation for six consecutive years

    We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website to review many new job opportunities in which you may be interested.

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    German speaker Interviewer

    Information
    • Location: London, England
    • Sector: Marketing
    • Contract: Full Time
    Job Description

    German speaker Interviewer

    Temporary

    Home Based

    £15.00 Per Interview/Report (1 hr approximately)

    Excellent opportunity.

    You will be required to interview potential clients using your languages and report back to management in English working within office hours.

    Responsibilities:

    · Interview candidates in German following a script.

    · Create reports including feedback about these interviews


    Skills

    · Fluency in English and German is a MUST

    · Excellent outbound calling skills

    · Experience liaising with clients via telephone.

    · Highly motivated with a positive attitude.

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    Spanish speaking Relationship Account Manager

    Information
    • Location: City of London, London, England
    • Sector: Financial Services
    • Contract: Full Time
    Job Description

    Spanish speaking Relationship Account Manager
    Central London
    £25K-£27K per annum + Bonus (approx. £8K-10K) + Benefits

    The company:

    Our client is an established international group in the financial industry. With locations worldwide, they provide market intelligence and historical data to worldwide leading legal and advisory firms, investment banks, hedge funds, private equity firms, fund managers, and corporate firms in order to gain competitive business advantage.

    Responsibilities:

    • Responsible for managing an existing client base whilst ensuring these customers renew their subscriptions
    • Developing and cultivating relationships at the highest levels within these accounts
    • Identifying and delivering increased revenues combined with excellent service levels
    • Engaging with the customer at all levels and functions in order to plan and execute a strategy that will ensure the renewal
    • Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and proactive telephone calls
    • Travelling to regional bases of customers
    • Liaising with customers on the helpdesk providing assistance on any issues related to the service and the database, deals covered and research - management of client requests in a timely manner
    • Elaboration with the Marketing and Editorial teams of documents for clients covering market analysis and the best journalistic opportunities
    • Consistently provide, collate and communicate customer feedback regarding Product Development, Editorial topics etc to the business through regular trip reports

    Skills/Experience:

    • Fluency in written/spoken English and Spanish is a MUST
    • Educated to degree level or equivalent experience
    • Highly motivated with strong organisational skills
    • Commercially driven and outgoing
    • An interest and/or experience in Infrastructure Finance
    • Previous account management and/or group presentation experience preferred
    • Good track record of consistently hitting targets
    • Able to travel every 3 months approx.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

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    Orders and Customs Administration Team Leader

    Information
    • Location: Sunbury-On-Thames, Middlesex, England
    • Sector: IT
    • Contract: --Select One--
    Job Description

    Orders and Customs Administration Team Leader

    Permanent/Full-time

    Sunbury-on-Thames

    Up to £25K + Bonus + benefits (Travel allowance)

    Our client, an internationally leading IT hardware company, is seeking to appoint an Orders and Customs Administration Team Leader. The successful candidate will be working on a day to day basis in all the OACA (Orders and Customs Administration) department functions.

    Key Tasks

    • Supervise all OACA projects and system improvements as well as manage staff performance
    • Hold team meetings regularly and deal any day-to-day team issues such as team cover, recruitment, conflict resolution etc.
    • Monitor systems to ensure electronic orders from customers are processed properly and in a timely manner.
    • Identify any problems and take immediate action to minimise delays in the processing of these orders.
    • Receive customer orders from Sales, verifying details and inputting orders into the system. Sending orders to Warehouse for picking. Releasing backorders
    • Co-ordinate with Sales, Warehouse, Accounts and Planning departments and certain customers directly, to resolve any problems and make changes to orders.
    • Create new customer accounts and update address/account information as required.
    • Handle any shipment discrepancies that arise after an order has been processed by shipping.
    • Run various reports and provide an analysis of the daily order performance for management review. Check end of day report for order discrepancies and resolve any issues in order to close each day.
    • Using the internal database to create import clearance instructions and send to appointed agents. Check Entry advice to identify any mistakes and take corrective action as required. Download customs deferment statement to match with the import database instructions and inform agents of any discrepancies.
    • Support RMA department by processing RMA orders and also updating the status in the CRM system.
    • Co-ordinate with other company’s sites for international drop shipments.

    Key skills & requirements

    • Must be comfortable working in a team-based environment and interacting accordingly in order to accomplish work in a timely manner.
    • Fluent in English is a must (verbal & written)
    • Good presentation and numerical skills
    • Strong interpersonal and communications skills
    • Highly computer literate, with the ability to pick up quickly new systems.

    Please note:

    • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
    • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
    • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.

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    Japanese Senior VIP Desk Attendant

    Information
    • Location: Feltham, Middlesex, England
    • Sector: Travel and Tourism
    • Contract: Full Time
    Job Description

    Japanese Speaking Senior VIP Desk Attendant

    Salary £22K to £27K + Benefits

    Full-Time

    Heathrow Airport

    37.5 hours per week - 7 days shifts rota

    No night shifts

    Our client is an extremely well known company within the travel/airline sector based in Heathrow Airport.

    What you would do:


  • Provide top quality service to VIP clients and customers of the company.
  • Arrange and attend the arrival and departures of VIP clients.
  • Answer any queries and attend VIP luggage if necessary.
  • Create, change and cancel bookings.
  • Identify sales opportunity and attending sales calls.
  • Carry out, from time to time, other duties provided.

  • Requirements


  • Fluent in English.
  • Fluent in Japanese is a MUST.
  • Able to provide a clear DBS (Disclose Barring Service).
  • Good computer literate and knowledge of MS Office.
  • Ability to be discreet and keep VIPs information confidential.
  • Customer orientated and good team player.
  • Good time management skills.
  • Ability to work under pressure.

  • Please note:

    * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

    * We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

    * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

    Read More

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